MyUofMHealth Patient Portal FAQs
- To review MyUofMHealth Patient Portal FAQs go here.
- To learn about how to sign up for online for a MyUofMHealth Patient Portal Account go here.
- To sign up for an account with an already existing activation code go here.
Who do I contact if I’m having trouble with MyUofMHealth Patient Portal account or the MyUofMHealth Patient Portal mobile app?
- Activate your MyUofMHealth patient portal account at www.myuofmhealth.org.
- On your smartphone or tablet, search “MyUofMHealth” in either the Apple iTunes Store or the Google Play Store.
- Tip 1: Look for a pink folder with a heart.
- Tip 2: For Apple iPads, when searching for “MyUofMHealth”, make sure you are looking for iPhone apps and not iPad only.
- Sync your MyUofMHealth Patient Portal mobile app with your MyUofMHealth patient portal account.
- Open the MyUofMHealth Patient Portal mobile app and follow prompts to select “provider.”
- Search for the State of Michigan.
- From a list of providers, select Michigan Medicine’s patient portal: MyUofMHealth.org.
If you have trouble downloading the MyUofMHealth Patient Portal mobile app, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 during business hours, to speak with a patient portal representative.
I need access to a MyUofMHealth Patient Portal account for my child under age 18 or for an adult with diminished mental capacity (i.e. a proxy account), how can I set that up?
I am a child between 11 and 17 and I would like my own MyUofMHealth Patient Portal account, how can I set that up?
E-Visits are available for U-M primary care patients who are enrolled in the MyUofMHealth patient portal. Pediatric E-Visits must be submitted by a parent or guardian with proxy access. Learn more about proxy access at MyUofMHealth.
- Log in to your patient portal account at MyUofMhealth.org.
- Select the E-Visit option under the “Visits” tab.
- Answer a few short questions about your health.
- Receive a written response from a Michigan Medicine provider via your MyUofMHealth patient portal.
- Cough or Flu Like Symptoms
- Sinus Problems
- Red Eye
- Painful Urination
- Vaginal Discharge or Irritation
- Cough or Flu Like Symptoms
- Cold and Sore Throat
- Red Eye
- Diaper Rash
- Advice on how to treat your common, non-urgent health condition at home
- Prescriptions (as needed)
- Recommendations to avoid public settings like work or school (as needed)
- Suggestions for medications that do not need to be prescribed (as needed)
Video Visit FAQs
How to Confirm Coverage for your Video Visit: To confirm coverage with your insurance company you will need to ask if you are covered for a live two–way audiovisual communication between the physician and patient when the patient is located at home. Please reiterate that you will be at home for the video visit.
The insurance company will also need to know that your provider will bill for the visit at this information can be provided by your clinic:
CPT Code: __________________________ with a GT modifier.
If a Video Visit is NOT a covered Benefit: If your insurance does not offer video visits as a covered benefit, you will be eligible for a self-pay patient discount for the video visit if you call Patient Financial Services at 1-855-855-0863 once you receive your bill for the service. Medicare patients billed for CPT Code 99212 to 99215 should automatically receive the discount and will not need to call Patient Financial Services for the discount.
If a Video Visit IS a covered Benefit: If you have coverage, then your plan will process video visits the same as a face-to-face visit and assign copay, coinsurance and/or deductible as based on your plan benefits. Covered benefits are not eligible for the patient pay discount.
What happens during a video visit will obviously vary from provider to provider based on the patient but the visit will be very similar to an in-person visit with the exception that the provider will not be able to do any exam requiring physical touch.
We do ask that doctors and other healthcare providers offering video visits have a system in place to reach out to patients to let them know if a provider is running behind schedule.
There are some compatibility issues with older models of smartphones or tablets so please make sure to download the latest version of the MyUofMHealth Patient Portal mobile app and check your MyUofMHealth Patient Portal mobile app’s connectivity well in advance of your visit.
We try to prevent technical issues by asking patients to test their connection and set-up in advance of the visit but still there may be times where technical issues occur. If you are having technical issues there are a few basic steps you can take to see if you can fix the issue.
- Are you trying to access the video visit from a laptop or desktop computer or an internet browser instead of the MyUofMHealth Patient Portal mobile app? We have found that most of our calls from failed visits involve patients trying to access the video visits from another means beyond the MyUofMHealth Patient Portal mobile app. This is why we only recommend using the App on your smartphone or tablet for video visits.
- Are you in a location with a strong wireless signal or cellular data signal? In some places of business even with a strong wireless signal the network may block outside apps. If possible try to connect to another network or use your cellular data.
- Do you have the most up to date version of the MyUofMHealth Patient Portal mobile app? Check for updates in the iTunes or Google App store.
- Are there multiple apps running in the background slowing the connection?
- Is your audio muted or are your headphones connected correctly if using headphones?
If you continue to have problems or if you get disconnected during your video visit your doctor or healthcare provider may call you-or you can call the clinic phone number listed on your appointment and explain that you are trying to connect with your provider for a video visit. It may be necessary to reschedule for another time.