Virtual Care Frequently Asked Questions

Setting up an Account

How do I set up an account to become a Virtual Care patient?

  1. Activate your account on the patient portal. Go to the MyUofMHealth login page to set up a patient portal account or visit MyUofMHealth.org for more information.
  2. Install the MyChart app on your smartphone or tablet by downloading it from the Apple Store for an Apple device or Google Play on an Android device.
  3. Sync portal account with the MyChart app with a few simple steps.

E-Visit FAQs

What is an E-Visit?

An E-Visit is a convenient way to contact a Michigan Medicine provider for common, non-urgent medical conditions. You can submit a questionnaire regarding your symptoms for a variety of specific conditions and receive a quick reply from a Michigan Medicine provider through the MyUofMHealth patient portal. Depending on your symptoms, your provider can also prescribe a medication for you.

Who can submit an E-Visit?

E-Visits are available for U-M primary care patients who are enrolled in the MyUofMHealth patient portal. Pediatric E-Visits must be submitted by a parent or guardian with proxy access. Learn more about proxy access at MyUofMHealth.

How do I request an E-Visit? 

  1. Log in to your patient portal account at MyUofMhealth.org.
  2. Select the E-Visit option under the “Visits” tab.
  3. Answer a few short questions about your health.
  4. Receive a written response from a Michigan Medicine provider via your MyUofMHealth patient portal.

What conditions can be treated by an E-Visit?

At this time, E-Visits are available for the following conditions  

Adult Patients

  • Cough or Flu Like Symptoms
  • Sinus Problems
  • Red Eye
  • Diarrhea
  • Painful Urination
  • Vaginal Discharge or Irritation

Pediatric Patients

  • Cough or Flu Like Symptoms
  • Cold and Sore Throat
  • Red Eye
  • Diarrhea
  • Diaper Rash
  • Constipation

When are E-Visit services available?

You may request an E-Visit anytime day or night—seven days a week.

When will I receive a response after I submit an E-Visit?

You will receive a response from a Michigan Medicine provider the same day if your E-Visit is submitted before noon. E-Visits submitted after noon will be responded to by the next day. E-Visits may not be responded to on holidays.

How much does an E-Visit cost?

There is a $25 cost to submit an E-Visit. You may pay by credit, debit, or a health savings account card.

Will I be charged if I am not able to be treated by an E-Visit?

You will not be charged for the E-Visit if the Michigan Medicine provider determines that an E-Visit is not appropriate for your condition. They will direct you to schedule an in-person appointment instead.

Does my insurance company cover E-Visits?

Currently, most insurance companies do no cover E-Visits.

Will I receive a phone call when I submit an E-Visit?

No, a Michigan Medicine provider will send you a written treatment plan via your MyUofMHealth patient portal.

What is a written treatment plan?

A written treatment plan is a unique message sent from a Michigan Medicine provider to your MyUofMHealth patient portal. A written treatment plan may include:     
  • Advice on how to treat your common, non-urgent health condition at home
  • Prescriptions (as needed)
  • Recommendations to avoid public settings like work or school (as needed)
  • Suggestions for medications that do not need to be prescribed (as needed)

Will I receive a prescription when I submit an E-Visit?

You will receive a prescription if the Michigan Medicine providers finds that it is medically necessary. Sometimes, it may be suggested that you take a medication that does not need to be prescribed.

Where will my prescription be sent?

You will select which pharmacy you would like your prescription to be sent when you complete the E-Visit.

Video Visit FAQs

What is a video visit?

video visit is a real-time, face-to-face visit with your provider using a smartphone or tablet to connect. The scheduled appointment can take place from the comfort of your home, office, or other location within the State of Michigan. Video visits are conducted using your MyUofMHealth patient portal account. This ensures that the video visits are secure, confidential, and compliant with all medical privacy regulations. Patients only need a video-enabled smartphone or tablet and a patient portal account to take part in a video visit.

Am I eligible for a video visit?

Your Michigan Medicine provider will let you know if you are a good candidate for a video visit.

Will my insurance pay for video visits?

Michigan Medicine scheduling staff will attempt to confirm with your insurer if your video visit is covered. If you would like to confirm with your insurer, ask if you are covered for a live two–way audiovisual communication between the physician and patient when the patient is located at home. Ultimately, it is your responsibility to confirm your coverage.

Why should I opt for a video visit?

By participating in a video visit, you can reduce travel time or eliminate it entirely. Video visits are conducted efficiently, without waiting for an opening to see your doctor in person. We have designed our video visit program to create a convenient and care-focused experience.

What types of devices can I use for my video visit? Do I need specialized equipment?

You can use a video-enabled smartphone or tablet with the MyUofMHealth patient portal account.Note: For Apple devices, you will need iOS 9.0 or later to download the latest version of the MyChart App. Video visits require the updated version of MyChart (6.0.1).    

What if I am not tech savvy?

You do not need to be tech savvy to conduct a video visit. The technology has been designed so that anyone can use it. If you are having trouble, please ask for help! Many of our patients will ask family members to help them conduct the visit. Support staff is also available to assist you. If you need help with your MyChart app, please call 734-615-0872 to speak with a patient portal representative.

What if there are technical problems during the video visit?

If you have connectivity issues, make sure you are in a location with a strong wireless signal and that you do not have multiple apps open that may slow down the connection.If you are having difficulty hearing your provider, make sure your audio system is not muted and, if you are using a headset, that it is connected.    If you continue to have problems or if you get disconnected, your doctor will call you—or you may call the clinic phone number listed on your appointment and explain that you are trying to connect with your provider for a video visit.      

For further technical support, please email HIM-PatientPortal@med.umich.edu or call 734-615-0872 to speak with a patient portal representative.