MyUofMHealth Patient Portal FAQs
Visit the MyUofMHealth webpage for more information about the MyUofMHealth Patient Portal, including FAQs.
Who do I contact if I’m having trouble with MyUofMHealth Patient Portal account or the MyUofMHealth Patient Portal mobile app?
- Activate your MyUofMHealth patient portal account at www.myuofmhealth.org.
- On your smartphone or tablet, search “MyUofMHealth” in either the Apple iTunes Store or the Google Play Store.
- Tip 1: Look for a blue folder with a maize M.
- Tip 2: For Apple iPads, when searching for “MyUofMHealth”, make sure you are looking for iPhone apps and not iPad only.
- Sync your MyUofMHealth Patient Portal mobile app with your MyUofMHealth patient portal account.
If you have trouble downloading the MyUofMHealth Patient Portal mobile app, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 during business hours, to speak with a patient portal representative.
I need access to a MyUofMHealth Patient Portal account for my child under age 18 or for an adult with diminished mental capacity (i.e. a proxy account), how can I set that up?
I am a child between 11 and 17 and I would like my own MyUofMHealth Patient Portal account, how can I set that up?
E-Visits are available for all active (having received care in the last 24 months) Michigan Medicine patients who are enrolled in the MyUofMHealth patient portal. Pediatric E-Visits must be submitted by a parent or guardian with proxy access. Learn more about proxy access at MyUofMHealth.
- Log in to your patient portal account at MyUofMhealth.org.
- Select the E-Visit option under the “Visits” tab.
- Answer a few short questions about your health.
- Receive a written response from a Michigan Medicine provider via your MyUofMHealth patient portal.
Primary care E-Visits are responded to the same day if your E-Visit is submitted before noon, except holidays. Specialty care E-Visits are responded with within 72 business hours.
Primary care E-Visits cost $30. Specialty care E-Visits cost $30-$100. E-Visits may be covered by your insurance.
- Advice on how to treat your common, non-urgent health condition at home
- Prescriptions (as needed)
- Recommendations to avoid public settings like work or school (as needed)
- Suggestions for medications that do not need to be prescribed (as needed)
Video Visit FAQs
Many appointments for non-emergency care or care that doesn’t require an in-person physical exam can be done through a Video Visit. Ask your Michigan Medicine provider if the appointment can be done through a Video Visit.
Though Video Visits are covered by many insurance policies, there are still some insurance policies that will not cover Video Visits for patients at home. Ultimately, it is your responsibility to confirm your insurance coverage.
How to Confirm Coverage for your Video Visit:
To confirm coverage with your insurance company, you will need to ask if you are covered for a live, two–way audiovisual communication between the physician and patient when the patient is located at home. Please reiterate that you will be at home for the Video Visit.
The insurance company will also need to know how your provider will bill for the visit. Ask your clinic for this information (i.e. CPT Code: __________________________ with a GT modifier).
If a Video Visit is NOT a covered Benefit:
If your insurance does not offer Video Visits as a covered benefit, you will be eligible for a self-pay patient discount for the Video Visit. Call Michigan Medicine Patient Financial Services at 1-855-855-0863 once you receive your bill for the service. Medicare patients should automatically receive the discount and will not need to call Patient Financial Services for the discount.
If a Video Visit IS a covered Benefit:
If you have coverage, then your plan will process Video Visits the same as a face-to-face visit and assign copay, coinsurance and/or deductible based on your plan benefits. Covered benefits are not eligible for the patient pay discount.
A smartphone or tablet with the latest version of the MyUofMHealth mobile app and the Zoom Cloud meetings mobile app downloaded is recommended for your Video Visit. Do not use the browser on your smartphone or tablet. You can also use a computer or laptop with a microphone and camera and the Zoom app installed. Step by step instructions for participating in a Video Visit using either a mobile device or a computer are available here.
We try to prevent technical issues by asking patients to test their connection and set-up in advance of the visit, but still there may be times where technical issues occur. If you are having technical issues there are a few basic steps you can take to see if you can fix the issue.
- Have you installed Zoom to your device? If not, follow these instructions.
- Are you in a location with a strong wireless signal or cellular data signal? Some businesses even with a strong wireless signal may block outside apps. If possible. try to connect to another network or use cellular data.
- Do you have the most up to date version of the MyUofMHealth mobile app? Check for updates in the iTunes or Google App store.
- Are there multiple apps running in the background slowing the connection?
- Is your audio muted or are your headphones connected correctly if using headphones?
If you continue to have problems, or if you get disconnected during your Video Visit, your doctor or healthcare provider may call you. You can call the clinic phone number listed on your appointment and explain that you are trying to connect with your provider for a Video Visit. It may be necessary to reschedule for another time.