Virtual Care Frequently Asked Questions
Setting up an Account
How do I set up an account to become a Virtual Care patient?
- Activate your account on the patient portal. Go to the MyUofMHealth login page to set up a patient portal account or visit MyUofMHealth.org for more information.
- Install the MyChart app on your smartphone or tablet by downloading it from the Apple Store for an Apple device or Google Play on an Android device.
- Sync portal account with the MyChart app with a few simple steps.
is a convenient way to contact a Michigan Medicine provider for common, non-urgent medical conditions. You can submit a questionnaire regarding your symptoms for a variety of specific conditions and receive a quick reply from a Michigan Medicine provider through the MyUofMHealth
patient portal. Depending on your symptoms, your provider can also prescribe a medication for you.
E-Visits are available for U-M primary care patients who are enrolled in the MyUofMHealth patient portal. Pediatric E-Visits must be submitted by a parent or guardian with proxy access. Learn more about proxy access at MyUofMHealth.
- Log in to your patient portal account at MyUofMhealth.org.
- Select the E-Visit option under the “Visits” tab.
- Answer a few short questions about your health.
- Receive a written response from a Michigan Medicine provider via your MyUofMHealth patient portal.
At this time, E-Visits are available for the following conditions
- Cough or Flu Like Symptoms
- Sinus Problems
- Red Eye
- Painful Urination
- Vaginal Discharge or Irritation
- Cough or Flu Like Symptoms
- Cold and Sore Throat
- Red Eye
- Diaper Rash
You may request an E-Visit anytime day or night—seven days a week.
You will receive a response from a Michigan Medicine provider the same day if your E-Visit is submitted before noon. E-Visits submitted after noon will be responded to by the next day. E-Visits may not be responded to on holidays.
There is a $25 cost to submit an E-Visit. You may pay by credit, debit, or a health savings account card.
You will not be charged for the E-Visit if the Michigan Medicine provider determines that an E-Visit is not appropriate for your condition. They will direct you to schedule an in-person appointment instead.
Currently, most insurance companies do no cover E-Visits.
No, a Michigan Medicine provider will send you a written treatment plan via your MyUofMHealth patient portal.
A written treatment plan is a unique message sent from a Michigan Medicine provider to your MyUofMHealth patient portal. A written treatment plan may include:
- Advice on how to treat your common, non-urgent health condition at home
- Prescriptions (as needed)
- Recommendations to avoid public settings like work or school (as needed)
- Suggestions for medications that do not need to be prescribed (as needed)
You will receive a prescription if the Michigan Medicine providers finds that it is medically necessary. Sometimes, it may be suggested that you take a medication that does not need to be prescribed.
You will select which pharmacy you would like your prescription to be sent when you complete the E-Visit.
Video Visit FAQs
A video visit
is a real-time, face-to-face visit with your provider using a smartphone or tablet to connect. The scheduled appointment can take place from the comfort of your home, office, or other location within the State of Michigan. Video visits are conducted using your MyUofMHealth
patient portal account. This ensures that the video visits are secure, confidential, and compliant with all medical privacy regulations. Patients only need a video-enabled smartphone or tablet and a patient portal account to take part in a video visit.
Your Michigan Medicine provider will let you know if you are a good candidate for a video visit.
Michigan Medicine scheduling staff will attempt to confirm with your insurer if your video visit is covered. If you would like to confirm with your insurer, ask if you are covered for a live two–way audiovisual communication between the physician and patient when the patient is located at home. Ultimately, it is your responsibility to confirm your coverage.
By participating in a video visit, you can reduce travel time or eliminate it entirely. Video visits are conducted efficiently, without waiting for an opening to see your doctor in person. We have designed our video visit program to create a convenient and care-focused experience.
You can use a video-enabled smartphone or tablet with the MyUofMHealth patient portal account.Note: For Apple devices, you will need iOS 9.0 or later to download the latest version of the MyChart App. Video visits require the updated version of MyChart (6.0.1).
You do not need to be tech savvy to conduct a video visit. The technology has been designed so that anyone can use it. If you are having trouble, please ask for help! Many of our patients will ask family members to help them conduct the visit. Support staff is also available to assist you. If you need help with your MyChart app, please call 734-615-0872 to speak with a patient portal representative.
If you have connectivity issues, make sure you are in a location with a strong wireless signal and that you do not have multiple apps open that may slow down the connection.If you are having difficulty hearing your provider, make sure your audio system is not muted and, if you are using a headset, that it is connected. If you continue to have problems or if you get disconnected, your doctor will call you—or you may call the clinic phone number listed on your appointment and explain that you are trying to connect with your provider for a video visit.
For further technical support, please email HIM-PatientPortal@med.umich.edu or call 734-615-0872 to speak with a patient portal representative.