MyUofMHealth Patient Portal FAQs
Visit the MyUofMHealth webpage for more information about the MyUofMHealth Patient Portal, including FAQs.
Who do I contact if I’m having trouble with MyUofMHealth Patient Portal account or the MyUofMHealth Patient Portal mobile app?
- Activate your MyUofMHealth patient portal account at www.myuofmhealth.org.
- On your smartphone or tablet, search “MyUofMHealth” in either the Apple iTunes Store or the Google Play Store.
- Tip 1: Look for a blue folder with a maize M.
- Tip 2: For Apple iPads, when searching for “MyUofMHealth”, make sure you are looking for iPhone apps and not iPad only.
- Sync your MyUofMHealth Patient Portal mobile app with your MyUofMHealth patient portal account.
If you have trouble downloading the MyUofMHealth Patient Portal mobile app, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 during business hours, to speak with a patient portal representative.
I need access to a MyUofMHealth Patient Portal account for my child under age 18 or for an adult with diminished mental capacity (i.e. a proxy account), how can I set that up?
I am a child between 11 and 17 and I would like my own MyUofMHealth Patient Portal account, how can I set that up?
E-Visits are available for all U-M primary care patients and some U-M specialty care patients who are enrolled in the MyUofMHealth patient portal. Pediatric E-Visits must be submitted by a parent or guardian with proxy access. Learn more about proxy access at MyUofMHealth.
- Log in to your patient portal account at MyUofMhealth.org.
- Select the E-Visit option under the “Visits” tab.
- Answer a few short questions about your health.
- Receive a written response from a Michigan Medicine provider via your MyUofMHealth patient portal.
Primary care E-Visits are responded to the same day if your E-Visit is submitted before noon, except holidays. Specialty care E-Visits are responded with within 72 business hours.
Primary care E-Visits cost $25. Specialty care E-Visits cost $25-45. E-Visits may be covered by your insurance.
- Advice on how to treat your common, non-urgent health condition at home
- Prescriptions (as needed)
- Recommendations to avoid public settings like work or school (as needed)
- Suggestions for medications that do not need to be prescribed (as needed)
Video Visit FAQs
We recommend that patients use the MyUofMHealth Patient Portal mobile app for a successful video visit. Although technically video visits can be accessed from the MyUofMHealth patient portal using a web browser on a computer or laptop, the process to install the appropriate plug-ins for a desktop or laptop can be difficult and many users struggle with technical issues. Access will also require additional time to set-up. There is also a higher likelihood the visits will fail to connect. Michigan Medicine does not recommend nor can we support video visits from a desktop or laptop computer.
Though video visits are covered by many insurance policies, there are still some insurance policies that will not cover video visits for patients at home. Ultimately, it is your responsibility to confirm your insurance coverage.
How to Confirm Coverage for your Video Visit:
To confirm coverage with your insurance company, you will need to ask if you are covered for a live, two–way audiovisual communication between the physician and patient when the patient is located at home. Please reiterate that you will be at home for the video visit.
The insurance company will also need to know how your provider will bill for the visit. Ask your clinic for this information (i.e. CPT Code: __________________________ with a GT modifier).
If a Video Visit is NOT a covered Benefit:
If your insurance does not offer video visits as a covered benefit, you will be eligible for a self-pay patient discount for the video visit. Call Michigan Medicine Patient Financial Services at 1-855-855-0863 once you receive your bill for the service. Medicare patients should automatically receive the discount and will not need to call Patient Financial Services for the discount.
If a Video Visit IS a covered Benefit:
If you have coverage, then your plan will process video visits the same as a face-to-face visit and assign copay, coinsurance and/or deductible based on your plan benefits. Covered benefits are not eligible for the patient pay discount.
A smartphone or tablet with the latest version of the MyUofMHealth Patient Portal mobile app downloaded can be used. No specialized equipment is needed but your device should be tested a week prior to your visit to ensure a good connection.
We try to prevent technical issues by asking patients to test their connection and set-up in advance of the visit but still there may be times where technical issues occur. If you are having technical issues there are a few basic steps you can take to see if you can fix the issue.
- Are you trying to access the video visit from a laptop or desktop computer or an internet browser instead of the MyUofMHealth Patient Portal mobile app? We have found that most of our calls from failed visits involve patients trying to access the video visits from another means beyond the MyUofMHealth Patient Portal mobile app. This is why we only recommend using the App on your smartphone or tablet for video visits.
- Are you in a location with a strong wireless signal or cellular data signal? In some places of business even with a strong wireless signal the network may block outside apps. If possible try to connect to another network or use your cellular data.
- Do you have the most up to date version of the MyUofMHealth Patient Portal mobile app? Check for updates in the iTunes or Google App store.
- Are there multiple apps running in the background slowing the connection?
- Is your audio muted or are your headphones connected correctly if using headphones?
If you continue to have problems or if you get disconnected during your video visit your doctor or healthcare provider may call you-or you can call the clinic phone number listed on your appointment and explain that you are trying to connect with your provider for a video visit. It may be necessary to reschedule for another time.