Guest Assistance Program Help Line FAQs
The Guest Assistance Program Help Line is available to our patients from 9 am-4 pm, Monday-Friday to provide answers for all non-medical questions. Call us at 800-888-9825 to get the information you need. Our friendly and highly trained social workers can answer questions on a variety of topics.
While we are often able to answer your questions immediately, sometimes we need to track down information. If we are not able to answer a question during the initial call, we strive to get back to you with an answer either same day or next day.
Frequently Asked Questions
The Guest Assistance Program (GAP) can assist you by evaluating all available resources and often providing the coordination of those services to get you to your appointment.
The GAP will help to evaluate your insurance coverage and prescription needs and seek out resources that can assist with those costs. We will provide coordination with your medical team to ensure insurance coverage is considered when determining medication needs. We will also provide coordination with our pharmacy and outside pharmacies as needed to allow you to retrieve your needed medications.
The Patient & Visitor Accommodations Program can be reached at 800-544-8684 and can assist you with coordinating lodging at local hotels for a discounted rate. If lodging or meals related to appointments is causing a financial burden, the GAP may be able to assist you using a variety of creative solutions and resources to allow you to still attend your medical appointments, procedure or admission.
Patient Financial Counselors can be reached at 877-326-9155 and can assist you in making payment plans and determining solutions for your medical bills. The GAP will also assist you in connecting to resources in your community or national and government organizations that may be able to provide financial assistance related to household needs or medical condition/diagnosis.
All patients have social work services available to them. Social workers focus on those personal and often non-medical issues that may accompany health and illness at any time. U-M Health social workers provide an array of services that include:
- Counseling
- Guidance with care needs
- Assistance coping with illness/treatment
- Patient/family education
- Advocacy
- Crisis intervention
- End of life care/support
- Emergency financial needs
As a program of the Department of Social Work, the Guest Assistance Program will link patients and families to the appropriate social worker. Please call the GAP to request social work services.
