If you signed up for the patient update text message service, you will receive an automatic text message when your loved one is assigned to a treatment room.  If you are not receiving texts, we will give you a pager. Once you get the text message, or when your pager buzzes, you can return to the AES Unit Host desk and a staff member will take you to the patient’s room.

Once you are notified that you can return to AES, you can take Elevator #4 or the East Escalator down one floor to Floor B1. Follow signs for Adult Emergency Services and report to the AES Unit Host desk located in the AES patient waiting area, you will then be escorted to your loved one’s room.

You can call your loved one on their cell phone or call the main AES phone number at (734) 936-6666.

We encourage you to stay connected virtually while you are waiting, using a personal mobile device for text messages, phone calls, or video calls. 

U-M Health provides free wireless service on-site. The wireless network is called "MGuest-UMHS." Here’s how to get started:

• Start up your laptop or mobile device, and enter the address of any website.
• You'll be redirected to a login page
• Enter your last name and e-mail address, and click “Accept.”
• On the next page, click "Continue" and you will be directed to the Michigan Medicine website.
• You can explore our site, or go to any other website by typing in the address or using your own "bookmarks" list.
• Note: WiFi connections made through the UMHS Guest network are not secure. U-M Health does not provide technical support for this service, and is not responsible for computers and devices that are lost, damaged or stolen.

Printed maps are available at the Welcome Desk and hung on the walls throughout the hospital. You can also access electronic versions of the maps on our website.

While the main hospital lobby on Floor 1 is the primary waiting space, the University Hospital Courtyard and Friends Meditation Garden is nearby, and open to visitors and patients. The entrance to the courtyard is down the hall from the main hospital lobby, on Floor 1. You’ll find benches, tables, and seats throughout the courtyard, and you can walk. Remember to keep a safe distance from others, staying at least 6 feet away at all times.

There are restroom facilities on every floor. The nearest restroom to the hospital lobby is just down the hall in University Hospital, across from Elevator #4. The nearest single, all-gender restroom can be found in the Taubman Center, near Elevator #5.

• The UH Cafeteria is located on Floor 2 of University Hospital, near Elevator #3 and the East Escalators. Follow the signs for UH Café and you will see a large metal fork sculpture. Enter the cafe and market by following the curved wall on your left. The UH Cafe offers a variety of options, including snacks, prepared foods, guest restaurants, and beverages. The UH Cafeteria is open 24 hours a day, 7 days a week. Options may vary depending on the day and time.
• Einstein Brothers Bagels is located on Floor 2 of University Hospital, next to the UH Cafeteria. Follow the signs for UH Café and you will see a large metal fork sculpture. Make a left immediately upon entering the hall entrance to UH Café to find Einsteins. Einsteins is known for their bagels, coffee, healthy drinks, sandwiches, and dessert snacks. Einsteins is open Monday through Friday, 6:00am-4:00pm, and Saturday-Sunday from 6:00am-2:00pm.
• Subway is located on Floor 2 of University Hospital inside the seating area of the UH Cafeteria. Follow the signs for UH Café and you will see a large metal fork sculpture. Enter the hall to the UH Cafeteria seating area. Subway is on the right side wall inside the seating area. Subway serves fresh, healthy sandwiches, snacks and beverages. Subway is open Monday through Friday from 11:00am-4:00pm.
• Vending machines are located throughout the hospital with a variety of food and beverage options. There is a large bank of vending machines located on Floor 2 of University Hospital next to the UH Cafeteria and Einstein Brothers Bagels. Follow the signs for UH Café and you will see a large metal fork sculpture. Make a left immediately upon entering the hall entrance to UH Cafe, and you will find several vending machines to your right. Vending machines are accessible 24 hours a day, 7 days a week.

Our chaplains are clinically trained clergy/religious leaders who specialize in offering spiritual and emotional care and support to patients and their families and hospital caregivers. They represent a variety of religions and faith traditions and are deeply sensitive to differences in culture, religion and lifestyles. Chaplains are available 24/7. To request a chaplain, call the Spiritual Care office Mon-Fri 8:30am-5pm at 734-936-4041. For urgent consults and for after-hours requests, please call the operator at (734) 936-4000 and request the chaplain on call be paged.

The U-M Health Lodging program is available to help you find a room in Ann Arbor at lower cost. At the request of participating hotels and motels, all questions and room requests must go through U-M Health Lodging program. For assistance by phone you can call 800-544-8684 or 734-936-0100 7 days a week, 7 a.m.- 11 p.m.

We know that emergency visits happen at all hours – so understand that you may be using this waiting space overnight or fall asleep while waiting in the lobby to see your loved one. We ask that you refrain from sleeping in the lobby after 7:30 a.m., as this waiting space is shared by our outpatient clinics and we want to ensure that everyone has access to the seating area.

The University Hospital chapel is located on the second floor of University Hospital, near Elevator #4.