International Patient Care

Directions for International Patients

Thank you for considering Michigan Medicine for your care. The purpose of this web page is to inform potential international patients what you may expect from us as we partner with you on your healthcare journey

Once you have an accepting physician, the intake process will focus on creating the estimated costs of your services. Payment arrangements will be established prior to any appointments being scheduled (this includes self-pay patients or patients with international insurance plans).

Hospital staff attending to child patient
 
  • Self-pay patients: You will be contacted with an estimated cost of your services. If you wish to proceed with services, a pre-payment will be collected at that time.
  • Patients with insurance coverage: We will contact your insurance company to collect your insurance benefits and determine any insurance authorization requirements. We will submit the necessary documentation from your physician to obtain authorization for your care prior to services. Depending on your insurance, this process can take several days up to several weeks to complete. You will be notified if pre-authorization has been obtained or has been denied.

We look forward to serving you at Michigan Medicine and aim to provide you with exceptional clinical and financial care.

International Patient Process for Michigan Medicine Staff

When Michigan Medicine staff are contacted about patients requesting treatment, please contact the Outpatient Financial Clearance Team at this email address;  UMHS-International-Patient-Estimates@med.umich.edu.

This team will complete the financial clearance required once the requests or inquiries are initiated. Financial clearance must be completed for all outpatient and inpatient encounters and all international patients whether they are insured or self-pay. No encounters, visits, consults, or treatments should be arranged for international patients without financial clearance prior to scheduling.  This enables clinical staff to work collaboratively and efficiently with the Outpatient Financial Clearance Team for all international patient inquiries. The response to inquiries should occur within 48 hours.

International Patient Intake Form

For all international patients who require estimates and financial clearance, the UMHS International Patient Intake Form must be completed by the clinic. Please include as much detail as possible when completing the intake form to ensure accurate estimates are provided prior to scheduling the international patient.

couple-heart-surgery
 

Once completed, please submit the intake form via email to UMHS-International-Patient-Estimates@med.umich.edu

If staff have questions regarding the international process or completing the intake form, please contact Outpatient Financial Clearance Team in the Patient Business Office, at 734-232-2627 or 877-480-8757.