Discrimination is Against the Law
Michigan Medicine complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
Michigan Medicine does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Michigan Medicine Interpreter Services Program
Michigan Medicine provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters; and
- Written information in other formats (large print, audio, accessible electronic formats, and other formats).
Michigan Medicine provides free language services to people whose primary language is not English, such as:
- Qualified language interpreters; and
- Information written in other languages.
If you need these services, contact the Michigan Medicine Interpreter Services Program at 734-936-7021.
How to File a Grievance
If you believe that Michigan Medicine has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
Patient Civil Rights Coordinator
Ann Arbor, Michigan 48109-2435
You can also file a civil rights complaint electronically with the U.S. Department of Health and Human Services, Office for Civil Rights, through the Office for Civil Rights complaint portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7607 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html