Virtual Care Video Visits

Michigan Medicine Virtual Care offers video visits for select patient care programs to help you receive care in a more convenient way. Video visits allow you to save the time and cost associated with traveling to see your doctor or healthcare provider in person by giving you access to the same world-class Michigan Medicine care online.

You can participate in video visits from anywhere in the State of Michigan.

You must be physically located in the State of Michigan at the time of your scheduled video visit due to state law and regulations. If you cannot be in Michigan at the time of your appointment, you will be asked to reschedule.

What do I need to participate in a video visit?

You will need:

  1. A smartphone or tablet
  2. An active MyUofMHealth Patient Portal account;
  3. The MyUofMHealth Patient Portal mobile app downloaded on your smartphone or tablet; and
  4. A strong wireless or cellular data connection.

Preparing for your video visit

To help you have a successful video visit experience, we ask that you prepare for the video visit in advance by doing some basic technical set-up and by checking your MyUofMHealth Patient Portal  mobile app’s set-up before your scheduled appointment time.

One week before your appointment: Test location and device

About one week before your appointment: Test your MyUofMHealth Patient Portal mobile app connection in the place you plan to have the video visit.

  1. Choose a space for your video visit and go to that location for the test. It should be:
    • Safe
    • Comfortable
    • Private
    • Well-lit
    • Located in the State of Michigan (due to state law and regulations)
  2. Check for any MyUofMHealth Patient Portal mobile app updates that need to be installed. Install updates as needed.
  3. Log into the MyUofMHealth Patient Portal mobile app.
    • If the App requests access to your camera and microphone, you must tap "OK" so the provider can see and hear you during the video visit.
    • Select the "Appointments" icon.
    • Select your video visit appointment.
    • Select the eCheck-In icon and complete the eCheck-In steps. This step is necessary to test the connection and will save time before the video visit.  
    • Hit "Test Video".
    • When you are prompted that the camera and microphone are OK, then log off.

Note: Failure to test your equipment in advance could mean you cannot connect to provider for your appointment.

If you experience a technical issue, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 during business hours, to speak with a patient portal representative.

Starting your video visit (15-30 minutes before your appointment)

  1. Go to the space where you tested your connection for the video visit.
  2. Follow the same steps as above but instead of seeing a “Test Video” button you will see a “Begin Visit” button. Select that button.
  3. You will be placed in a virtual waiting room. Your provider will appear when they connect.
  4. Wait for your provider to enter the video visit.
  5. At the end of your video visit, touch the screen and select the red phone button to end the call.

If you experience a technical issue, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 during business hours, to speak with a patient portal representative.

Tips for a Successful Video Visit

  • Turn on notifications in the MyUofMHealth Patient Portal mobile app to receive appointment reminders.
  • Check your MyUofMHealth Patient Portal mobile app for updates before your appointment.
  • Turn up the volume on your smartphone or tablet (consider wearing headphones).
  • Turn off other apps so there is no interference with your connection.
  • Some networks (especially business wireless networks) may block video visit access even if there is a good wireless connection.
  • Give yourself time to complete your visit questionnaires and complete eCheck In prior to your scheduled appointment time.
  • If you accidentally hang up during the call, you will be able to get back into the visit by taking the same steps you took to first enter the visit.
  • If your provider is running behind schedule, you may need to wait for them to join the video visit. Do not log out of the video visit as your provider will be notified that you are logged in and ready.
  • Do not operate a motor vehicle while participating in a video visit.

For more information about Video Visits, check out our Video Visit FAQs.

If you experience a technical issue, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 during business hours, to speak with a patient portal representative.