Virtual Care Video Visits

Michigan Medicine Virtual Care Video Visits allow you to save the time and cost of traveling to see your healthcare provider in person by giving you access to the same world-class Michigan Medicine care online, using your smartphone or tablet.

What is a Video Visit?

A Video Visit is a scheduled appointment with your healthcare provider where you connect via the MyUofMHealth mobile app on your smartphone or tablet. You will be able to see, hear, and speak to your provider and they will be able to see, hear, and speak to you, similar to the experience you have with Apple FaceTime or Skype calls.

Your appointment will include plenty of time for your provider to understand your needs, evaluate your symptoms, and answer any questions you have.

How can I request a Video Visit?

To request a Video Visit, call the clinic you are interested in being seen by and ask about scheduling a Video Visit.  If the type of evaluation or care you need can be done through a Video Visit, we will help you schedule a Video Visit appointment.

What do I need to participate in a Video Visit?

  • A smartphone or tablet (not a computer)
  • An active MyUofMHealth Patient Portal account
  • The MyUofMHealth mobile app downloaded on your smartphone or tablet
  • A strong wireless or cellular data connection

You must be physically located in the State of Michigan at the time of your scheduled Video Visit due to state law and regulations. If you cannot be in Michigan at the time of your appointment, you will be asked to reschedule.

A parent/full legal guardian may need proxy access to the patient’s MyUofMHealth Patient Portal account for some patients under 18, or adult patients with diminished mental capacity. Alternatively, in some pediatric departments, a patient 11-17 years of age will need an independent MyUofMHealth Patient Portal account in order to access a Video Visit. Questions about what type of account access is needed for your Video Visit can be directed to your participating clinic. In all cases, the patient must be physically present for the Video Visit.

How do I prepare for a successful Video Visit?

We ask that you prepare for the Video Visit in advance by doing some basic technical set-up before your scheduled appointment time.

Download: "Preparing for Your Video Visit" instructions in English, Espanol, Français, Pусский, 中文 , 日本語, 한국어, and عربى.

After scheduling the appointment

  • Download the MyUofHealth mobile app to your smartphone or tablet.
  • Download all mobile app updates.
  • Turn on notifications from your MyUofMHealth Patient Portal account to receive appointment reminders.

Roughly one week in advance

  • Choose a location that is safe, comfortable, private and well-lit for your Video Visit.
  • Test your app connection in that location before your appointment. Watch the video "How to check-in for a Video Visit" for step-by-step instructions.
    • Log in to the MyUofMHealth app on your smartphone or tablet.
    • If you are using the MyChart app you will not be able to Test the Video.
    • If the app requests access to your camera or microphone, tap “OK.”
    • Select the “Appointments” icon and then your appointment.
    • Follow the steps to complete eCheck-in and select "Test visit."
    • When you are prompted that the camera and microphone are OK, log off.

Failure to test your connection where you plan to have your Video Visit may mean you cannot connect for your appointment.

Start your Video Visit (15-30 minutes before scheduled appointment)

  • Go to the location where you tested your connection for the Video Visit.
  • Log in to the MyUofMHealth mobile app on your smartphone or tablet. Do not use a computer or your mobile device’s internet browser.
  • Select your appointment.
  • Select the eCheck-in icon and select “Begin visit.”
  • You will be placed in a virtual waiting room where you will see your image and a partial blank screen that confirms that you are waiting for your provider. Please wait for your provider to connect.
  • To end your Video Visit, select the red phone button.

Do not operate a vehicle during your Video Visit.

Other tips for a successful Video Visit

  • Video Visits need to be done via the MyUofMHealth mobile app on a smartphone or tablet — not on a computer or internet browser.
  • Download all MyUofMHealth mobile app updates.
  • Turn on notifications from your MyUofMHealth Patient Portal account from your computer to receive appointment reminders.
  • Make sure your smartphone or tablet is charged and you have a strong wireless internet or cellular data connection.
  • Turn up the volume and make sure the camera, microphone and speakers are not blocked by your hand or phone case.
  • Turn off other apps so there is no interference.
  • Some networks (especially business wireless networks) may block Video Visit access even if there is a good wireless connection.
  • If your provider is running behind schedule, you may need to wait for them to join the Video Visit. Do not log out of the Video Visit. Call your clinic if the wait becomes unusually long.
  • If you accidentally hang up during the call, you will be able to get back into the visit by taking the same steps you took to first enter the visit.

More Information

For more information about Video Visits, check out our Video Visit FAQs.

If you experience a technical issue, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872, during business hours, to speak with a patient portal representative.

"Preparing for Your Video Visit” instructions in Other Languages