Virtual Care Video Visits

Michigan Medicine Virtual Care offers video visits for select patient care programs to help you receive care in a more convenient way. Video visits allow you to save the time that you would spend traveling or waiting for your doctor by giving you access to a Michigan Medicine provider online.

How can I take advantage of video visit capabilities?

You must be located in the State of Michigan to use the video visit service.

To participate in a video visit, you will need an internet connection, a smartphone or tablet, an active account on the MyUofMHealth patient portal, and the MyChart app.

Preparing for your video visit

To help you have a good video visit experience, we ask that you prepare for the visit in advance by doing some technical set up and by checking your smartphone or tablet's MyUofMHealth patient portal app connections before your scheduled appointment.

When you schedule a video visit: Activate and download your patient portal account

  1. Activate your MyUofMHealth patient portal account at www.myuofmhealth.org.
  2. On your smartphone or tablet, search “MyChart” in either the Apple iTunes Store or the Google Play Store.
    • Tip 1: Look for a pink folder with a heart.
    • Tip 2: For Apple iPads, when searching for “MyChart”, make sure you are looking for iPhone apps and not iPad only.
    • Tip 3: Older versions of the MyChart app may have trouble connecting, so please make sure you have uploaded the newest version of the MyChart app if you have downloaded the app in the past.
  3. Sync your MyChart app with your MyUofMHealth patient portal account.
    • Open the MyChart app and follow prompts to select “provider.”
    • Search for the State of Michigan.
    • From a list of providers, select Michigan Medicine’s patient portal: MyUofMHealth.org.

If you experience a technical issue or are having trouble downloading the app, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 to speak with a patient portal representative.

One week before your appointment: Test location and device

  1. Choose the right space for your video visit that is:
    • Safe
    • Comfortable
    • Private
    • Well lit
    • In the State of Michigan
  2. Please test your connection from that area.
    • Log into the MyChart patient portal app.
    • If the app displays notifications requesting access to the camera and the microphone, you must tap "OK" so the provider can see and hear you during the video visit.
    • Select the "Appointments" icon.
      Tip: Look for the calendar image.
    • Locate and select “Video Visit Appointment” in the list of upcoming appointments.
    • Select the eCheck-In icon and complete eCheck-In. This step is necessary to test the video and will save time before the actual video visit.  
    • Hit "Test Video".
    • When you are prompted that the camera and microphone are OK, then log off.

If you experience a technical issue or are having trouble downloading the app, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 to speak with a patient portal representative.

15 minutes before appointment

  1. Go to the space where you tested your connection for the video visit.
  2. Turn up the volume on your smartphone or tablet.
    • Tip: Many patients find it helpful to use headphones during their video visit.
    • Tip: Make sure your smartphone or tablet is not muted.
  3. Turn off other apps to make sure there is no interference with your connection.
  4. Log into the MyChart portal app.
  5. Locate and select the "Appointments" icon.
  6. Locate and select the video visit appointment in the list of upcoming appointments.
  7. If not done before, follow the prompts to complete eCheck-In. Press “Complete”.
  8. Select "Begin Visit".
  9. Wait for your provider to enter the video visit.
    • Tip: Not unlike an appointment at the clinic, your provider may be completing a   visit with another patient and may be slightly behind schedule. If this is the case, please continue to wait. Your provider will be notified that you are logged in and ready for the video visit.
    • Tip: During the visit you may use both your front facing (selfie side) and rear facing (camera side) camera on your smart device. If the provider requests a better view of something like a wound, it may provide a clearer image to the provider if you use the rear facing (camera side) camera at least momentarily. 
  10. At the end of your visit, touch the screen and select the red phone button.

If you have questions or concerns about your appointment, call the clinic number listed on your appointment.

If you experience a technical issue or are having trouble downloading the app, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 to speak with a patient portal representative.

Before Your Video Visit

  1. Confirm your appointment and check that the MyChart app runs properly on your device.
  2. Open and log in to the MyChart app on a smartphone or tablet.
  3. Locate and select the “Appointments” icon. This is where you will find your upcoming appointments.
  4. Locate and select the “Video Visit” appointment.
  5. Important: A prompt will appear on the screen which requests access to your camera and microphone. Access to these features is necessary for a successful video visit.
  6. You may log off. Your device and account are ready for your Video Visit appointment.

On the Day of Your Visit

  1. Sign in to the MyChart app about 20 minutes prior to your appointment time. Make sure that your volume is not muted and is turned up.
  2. Locate and select the “Appointments” icon. A listing of upcoming appointments will appear.
  3. Locate and select the video visit appointment.
  4. Follow prompts to complete eCheck-In, press “Complete,” then locate and select “Begin Visit.”
  5. Not unlike an appointment at the clinic, your doctor could be completing a visit with another patient and be slightly behind schedule. If this is the case, please continue to wait. Your provider will be notified that you are logged in and ready for the video visit.
  6. At the end of your visit, touch the screen and select the red phone button.

Video Visit Tips

Follow these tips to ensure a quality video visit experience:

  • Complete your visit questionnaires and personal medical history review prior to your visit.
  • For your own privacy, we advise that you find a location where you can talk freely with your doctor. Many patients find it helpful to use headphones during the video visit.
  • Try to find a quiet, well-lit area to sit while communicating with your provider.
  • Hold the camera as steady as you can so your provider can view you clearly.

For more information about Video Visits, check out our Video Visit FAQs.

Questions and Support

If you have questions or need technical support for your video visit, please email HIM-PatientPortal@med.umich.edu or call 734-615-0872 to speak with a patient portal representative.

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