Getting Started with HomeMed

You may be referred to HomeMed after a hospital stay, clinic visit, or by your provider. Once your referral is received, our team begins coordinating your care and preparing everything you need to safely receive therapy at home.

After your referral, our care team works behind the scenes to set up your therapy:

• Review your referral and confirm your treatment plan with your provider
• Verify insurance coverage and obtain any required approvals
• Coordinate nursing services if needed
• Prepare your medications, supplies, and equipment for home use

Our goal is to ensure everything is ready before your therapy begins.

Your therapy is tailored to your specific needs. Before starting treatment, our team considers important factors such as your living situation, support system, and ability to manage therapy at home.

This helps us create a plan that is safe, effective, and manageable for you and your caregivers.

HomeMed prepares and delivers your medications, supplies, and equipment directly to your home. Medications are packaged carefully to maintain safety and quality, including temperature-controlled delivery when needed.

We will coordinate delivery timing with you and provide instructions to ensure you are ready to begin therapy.

Before you start therapy, you and your caregivers will receive education and training from our team or your assigned nursing agency. This may include:

• How to administer your medication
• How to use infusion pumps or equipment
• How to care for your IV line or feeding tube
• What to watch for and when to call for help

Our goal is to make sure you feel confident and prepared.

HomeMed continues to support you throughout your therapy:

• Regular clinical monitoring and follow-up
• Coordination with your provider and care team
• Lab monitoring and therapy adjustments as needed
• Ongoing education and support

Our clinicians are available 24 hours a day, 7 days a week to answer questions and assist with urgent needs.

Your care is supported by a multidisciplinary team, which may include:

• Pharmacists
• Nurses
• Dietitians
• Care coordinators and support staff

Together, we work closely with your provider to ensure your therapy is safe, effective, and personalized to you.

You should contact HomeMed if you have questions or need help during your therapy. Our team is here to support you at any time.

Call us if you:

• Have questions about your medication or how to take it
• Experience problems with your infusion pump, equipment, or supplies
• Notice changes in how you feel or have concerns about side effects
• Need help with your IV line, feeding tube, or other devices
• Have issues with medication delivery or supplies
• Are unsure about what to do during your treatment

A HomeMed pharmacist or nurse is available 24 hours a day, 7 days a week to assist with urgent needs and provide guidance.

If you are experiencing a life-threatening emergency, call 911.

If you have any concerns, the recommended first course of action is talking to a member of the health care team that provided your care, treatment, or service. You can contact your HomeMed health care team using our toll-free number, 1.800.862.2731.

If a health care team member is unable to resolve your concern, please contact the Office of Clinical Safety. Our staff provide an objective environment for you to raise concerns and ask questions. We will address your concerns in a fair and reasonable way and ensure an impartial review.

• Phone: Call 734-936-4330 or toll-free 877-285-7788, Monday through Friday, 8 a.m. to 4 p.m. If a recording is reached during normal business hours, please leave a message and a staff member will return the call. For immediate needs 24 hours a day, seven days a week, call 734-936-4000 and ask to have the Office of Clinical Safety paged at 1490.
• Walk-In: The Office of Clinical Safety is located in University Hospital, Room UH 2B228, and open Monday through Friday, 8 a.m. – noon and 1-4 p.m., or by appointment.
• Online: Fill out this secure, confidential online for concerns.
• Mail-in: Please mail your concern or compliment to the Office of Clinical Safety, 1500 E. Medical Center Dr. Rm UH2b228, Ann Arbor, MI 48109