Preparing for Your Video Visit

You must be physically located in the State of Michigan at the time of your scheduled Video Visit due to state law and regulations. If you cannot be in Michigan at the time of your appointment, you will be asked to reschedule.

To receive the maximum benefit of your Video Visit without delays, please review and follow the below instructions.

Printable instructions with pictures to illustrate the steps are also available.

Failure to prepare for your Video Visit may mean you cannot connect for your appointment.

When your appointment is confirmed

Confirm that you can log in to your MyUofMHealth account and that Zoom is installed on your computer or mobile device 2-3 days before your appointment. Ideally you should do this at least 2-3 days before your appointment, or as soon as possible if you are scheduled for a same-day appointment.

Desktop computer: Install Zoom

  • Open your web browser and go to zoom.us. We recommend Google Chrome or Apple Safari web browsers, if available.
  • Click on the Resources drop down, and select Download Zoom Client.
  • Click to download the first option in the list, Zoom Client for Meetings. Follow the on-screen, prompts provided by your web browser to successfully complete the download.NOTE:You do NOT need to set up a Zoom account or sign in.
  • Once Zoom has been downloaded, check your computer to ensure your webcam and microphone are working properly by visiting https://zoom.us/test.

Mobile device: Install Zoom

  • From your smart phone or tablet, go to the app store (Apple Store or Google Play) and search for the “Zoom Cloud Meetings” app. Click Get (Apple devices) or Install (Android devices) and download to your device.NOTE:You do NOT need to set up a Zoom account.
  • Once Zoom has been installed, from the home screen of your device go to Settings. Select Zoom and be sure the microphone and camera permissions are turned on.
  • Check your device to ensure your webcam and microphone are functioning properly by visiting  https://zoom.us/test.

The day of your appointment

You can login to your visit no sooner than 30 minutes prior to the scheduled appointment time. Please allow more time to complete eCheck-In and any required clinic questionnaires in advance of your appointment.

Desktop computer: Log into your Video Visit

  1. Go to MyUofMHealth.org to log into your MyUofMHealth account.
  2. Click the “Visits” icon at the top of the screen.
  3. From the “Visits” icon, select “Appointment and Visits.”
  4. From this screen, locate your scheduled Video Visit and click “eCheck-In.” Watch the video "How to check-in for a Video Visit" for step-by-step instructions.
  5. Review and update the information on each screen. Once the information has been updated or verified as correct, click “This information is correct,” and then click the “Next” to proceed to the next screen. When you have finished, click “Submit.”NOTE: eCheck-In must be completed before the Video Visit can begin. You should allow for extra time to complete this step before your scheduled appointment. Be sure to continue through the prompts until you receive the “Submit” option.
  6. Once eCheck-In is complete, click the “Begin Video Visit” from the Appointment Details screen as shown in the image below. The option to begin the Video Visit will not be available until 30 minutes prior to the appointment.
  7. MyUofMHealth will open Zoom to connect to the Video Visit. Be sure to click “Open Zoom Meetings” if prompted. Wait for your host (your healthcare provider) to join and start the meeting.
  8. Once the host (your healthcare provider) joins, select “Join with Video” to turn the camera on so you and your healthcare provider can see each other.
  9. During the Video Visit, you can control whether your audio (sound) and video (picture) are on by clicking the up arrows next to the microphone and video camera icons at the bottom left of your screen.
  10. You should now be connected with your healthcare provider.  At the end of your Video Visit, select the “Leave” button in the upper right hand corner of the screen.

Download the desktop or laptop computer instructions with pictures to illustrate the steps.

Mobile device: Log in to your Video Visit

  1. Open the MyUofMHealth app on your smart phone or tablet and log in.
  2. Tap the Appointments icon.
  3. Find your scheduled Video Visit and tap “eCheck-In.” Watch the video "How to check-in for a Video Visit" for step-by-step instructions.
  4. Review and update the information on each screen. Once the information has been updated or verified as correct, click “This information is correct.” Select “Close” to complete eCheck-In.NOTE: eCheck-In must be completed before the Video Visit can begin. You should allow extra time to complete this step before you scheduled appointment. Be sure to continue through all the prompts until you receive a message thanking you for completing eCheck-in.
  5. Once eCheck-In is complete, tap “Begin Visit.” The option to begin the Video Visit will not be available until 30 minutes prior to the appointment.If you attempt to join the video meeting without downloading Zoom, you will be prompted to download the Zoom app. Follow the on-screen prompts to successfully complete the download.If you already have Zoom downloaded on your device, you may still see a screen that appears to be prompting you to download the Zoom app, but below the blue download button you will see the option to select “Launch the meeting.” Select “Launch the meeting.”
  6. Once you are connected to the Video Visit, you may need to wait for the host (your healthcare provider) to start the meeting.
  7. Once the provider joins, enter your name.
  8. Select “Call via Device Audio” when prompted, and “Join with Video” to turn on the camera and start the Video Visit.NOTE: Do NOT select “Dial in,” or you will leave the Zoom app and your healthcare provider will not be able to see your video.
  9. During the Video Visit, you can control whether your audio (sound) and video (picture) are on by clicking the up arrows next to the microphone and video camera icons at the bottom left of your screen.
  10. You should now be connected with your healthcare provider. At the end of your Video Visit, select the “Leave” button in the upper right hand corner of the screen.

Download the smartphone or tablet instructions with pictures to illustrate the steps.

How to invite a participant to your Video Visit

You may wish to invite additional family members, foster parents or caregivers to join your Video Visit. Additional participants can only be invited after the Video Visit has started with your provider. Follow these steps to invite a participant to your Video Visit

  1. Click the “Participants” icon at the bottom of the Zoom window.
  2. Click “Invite” at the bottom of the Participants panel.
  3. Click “Copy Invite Link” in the lower left-hand side of the “Invite People to Join Meeting” window.
  4. You can now paste the link in a text message to those who you would like to join the Video Visit if using a smart phone or tablet, or send an email if using a computer or laptop.
  5. The additional participant(s) can join the Video Visit by clicking the link. They will be entered into the waiting room.
  6. Let your provider know you have invited an additional participant to the visit. The provider will then admit your requested participant to the Video Visit.

Download instructions with pictures to illustrate the steps for inviting a participant to join your Video Visit.

More information

For more information about Video Visits, check out our Video Visit FAQs.

If you have technical troubles connecting to your Video Visit, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872, during business hours, to speak with a patient portal representative.

Additional Video Visit Resources

Is my Video Visit covered by insurance?

Video visit basics

 Video Vist FAQs