Guest Assistance Program

800-888-9825

The Guest Assistance Program (GAP) was created to assist both adult and pediatric patients with non-medical needs they may face. Our dedicated social workers problem-solve, research community resources, and assist with the coordination of various needs that arise during medical treatment. We focus solely on barriers to care — things that would keep patients from maintaining treatment or appointments that would impact their health.

Areas of Assistance

We provide assistance in a variety of areas:

Financial Assistance

The Guest Assistance Program (GAP) offers several types of financial resources to our patients (all based on eligibility) for expenses related to medical care at Michigan Medicine:

  • Pharmacy assistance for prescriptions
  • Costs for medications, supplies and equipment
  • Lodging assistance
  • Meal assistance

Contact the Guest Assistance Program at 800-888-9825 for more information about eligibility for financial assistance. For questions about your bill, visit our Billing and Bill Payment page. For more information about Financial Assistance, including MSupport, Michigan Medicine's financial assistance program, visit our Financial Assistance page.

Transportation Assistance

Our social workers are available to help identify transportation resources and arrange patient transportation for those who qualify. Visit our Transportation Assistance page for more information.

Resource Assistance

We act as a liaison between patients and government and community organizations the hundreds of government and community organizations available to them, identifying resources that meet patients' needs. Visit our Resource Consultation page for more information.

Other Services and More Information

We also offer the following services:

Contact us at 800-888-9825 for more information about any of the areas of assistance above, or visit our Guest Assistance Program FAQ page for answers to commonly asked questions.

Social Work Services

As a program of the Department of Social Work, the Guest Assistance Program will also link patients and families to the appropriate social worker. Please call the Guest Assistance Program at 800-888-9825 to request social work services. All patients have social work services available to them. Social workers focus on those personal and often non-medical issues that may accompany health and illness at any time. Our social workers provide an array of services that include:

  • Counseling
  • Guidance with care needs
  • Assistance coping with illness/treatment
  • Patient/family education
  • Advocacy
  • Crisis Intervention
  • End of life care/support
  • Emergency financial needs

Contact Information

Location: University Hospital, Room 2B203 (Near Gift Shop and Cashier's Office) 1500 East Medical Center Drive Ann Arbor, MI 48109-5718
Hours: Mon. - Fri., 9 a.m. - 5 p.m.
Phone: 734-764-6893 Toll-free: 800-888-9825