Guest Assistance Program

Call 800-888-9825 to connect to one of our friendly and informative team members.

Patients and their families often experience a wide variety of issues and concerns when they are dealing with a health care situation. The Guest Assistance Program (GAP) was created to alleviate many of those issues by assisting with non-medical needs for both adult and pediatric patients. Our dedicated social workers problem-solve, research community resources, and assist with the coordination of various needs that arise during medical treatment. Our centralized program is unique, with a dedicated team all working in a single location with all of our resources compiled in one place, within the Department of Social Work. We focus solely on barriers to care – things that would keep patients from maintaining treatment or appointments that would impact their health.

GAP Help Line FAQs.

We provide assistance in a variety of areas:


Social Work Services

All patients have social work services available to them. Social workers focus on those personal and often non-medical issues that may accompany health and illness at any time. Our social workers provide an array of services that include:

  • Counseling
  • Guidance with care needs
  • Assistance coping with illness/treatment
  • Patient/family education
  • Advocacy
  • Crisis Intervention
  • End of life care/support
  • Emergency financial needs

As a program of the Department of Social Work, the Guest Assistance Program will also link patients and families to the appropriate social worker. Please call the GAP to request social work services. 

Contact Information

University Hospital, Room 2B203 (Near Gift Shop and Cashier's Office) 1500 East Medical Center Drive Ann Arbor, MI 48109-5718 Hours: Mon. - Fri., 9 a.m. - 5 p.m. Phone: 734-764-6893 Toll-free: 800-888-9825