Guest Assistance Program


The Guest Assistance Program (GAP) was created to assist both adult and pediatric patients with non-medical needs they may face. Our dedicated social workers problem-solve, research community resources, and assist with the coordination of various needs that arise during medical treatment. We focus solely on barriers to care — things that would keep patients from maintaining treatment or appointments that would impact their health.

Visit our Guest Assistance Program FAQ page for answers to commonly asked questions.

We provide assistance in a variety of areas:

Social Work Services

All patients have social work services available to them. Social workers focus on those personal and often non-medical issues that may accompany health and illness at any time. Our social workers provide an array of services that include:

  • Counseling
  • Guidance with care needs
  • Assistance coping with illness/treatment
  • Patient/family education
  • Advocacy
  • Crisis Intervention
  • End of life care/support
  • Emergency financial needs

As a program of the Department of Social Work, the Guest Assistance Program will also link patients and families to the appropriate social worker. Please call the Guest Assistance Program at 800-888-9825 to request social work services. 

Contact Information

Location: University Hospital, Room 2B203 (Near Gift Shop and Cashier's Office) 1500 East Medical Center Drive Ann Arbor, MI 48109-5718
Hours: Mon. - Fri., 9 a.m. - 5 p.m.
Phone: 734-764-6893 Toll-free: 800-888-9825