Guest Assistance Program

Department of Social Work

The Guest Assistance Program (GAP) is a part of the Department of Social work that assists both adult and pediatric patients with navigation of non-medical needs they may face. Our dedicated social workers problem-solve, research community resources, and assist with the coordination of various needs that arise during medical treatment. We focus solely on barriers to care — things that would keep patients from maintaining treatment or appointments that would impact their health.

Resource Assistance

The Guest Assistance Program (GAP) offers connection to several types of resources for our patients (all based on eligibility) for social needs related to medical care at Michigan Medicine:

  • Liaison with government and community organizations
  • Pharmacy assistance for prescriptions
  • Costs for medications, supplies and equipment
  • Lodging assistance
  • Meal assistance
  • Transportation assistance
  • Durable medical equipment/supplies
  • Parking
  • Food insecurity
  • Wigs/head coverings

Contact the Guest Assistance Program at 800-888-9825 for more information about these resources and others or visit our Guest Assistance Program FAQ page for answers to commonly asked questions.

Billing Questions and Financial Assistance

For questions about your bill, visit our Billing and Bill Payment page. For more information about Financial Assistance, including MSupport, Michigan Medicine's financial assistance program, visit our Financial Assistance page.

Clinical Social Work Services

As a program of the Department of Social Work, the Guest Assistance Program will also link patients and families to their assigned clinical social worker. Please call the Guest Assistance Program at 800-888-9825 to request social work services. All patients have social work services available to them. Social workers focus on those personal and often non-medical issues that may accompany health and illness at any time. Our social workers provide an array of services that include:

  • Counseling
  • Guidance with care needs
  • Assistance coping with illness/treatment
  • Patient/family education
  • Advocacy
  • Crisis Intervention
  • End of life care/support

Contact Information

Location: University Hospital, Room 2B203 (Near Gift Shop and Cashier's Office) 1500 East Medical Center Drive Ann Arbor, MI 48109-5718
Hours: Mon. - Fri., 9 a.m. - 5 p.m.
Phone: 734-764-6893 Toll-free: 800-888-9825