Information for Patients
Visit our For Patients overview page for a list of questions patients ask and links to the answers. The "For Patients" section includes pages about:
- Appointment Information
- Billing and Bill Payment
- Insurance Plans
- Financial Assistance
- Medical Records
Information for Families and Visitors
Visit our For Families and Visitors overview page for information about contacting a patient, visiting hours and policy, and who is considered "family" for our visitation policy. The "For Families and Visitors" section includes information about:
Other Resources for Patients and Visitors
To speak to a hospital operator, please call 734-936-4000. Operators can connect calls to patient rooms, Michigan Medicine services, staff, and paging services.
Office of Patient Experience
The mission of the Office of Patient Experience is to promote and sustain the ideal patient experience through excellence in patient and family centered care.
Welcome Centers are located in University Hospital, Mott Children's Hospital, and the Taubman Center. The friendly, knowledgeable staff in our Welcome Centers can provide directions to your appointment, help you find the patient you are here to see, direct you to the nearest ATM, public phone, restroom, gift shop, restaurant, snack shop, and more. If you're looking for a building map, or directions to the medical center, or one of our other clinics, please follow the link to our maps page.
The following areas are all staffed 24 hours a day, 7 days a week:
University Hospital/Taubman Welcome Center
- Level 1- Main Lobby
C.S. Mott Children's Hospital and Von Voigtlander Women's Hospital Welcome Centers
- Level 2 - Main Lobby
- Level 2 - Entrance to Mott Children’s Hospital and Von Voigtlander Women’s Hospital from Parking P2 and Taubman Building
- Level 3 - Entrance to Mott Children’s Hospital and Von Voigtlander Women’s Hospital using the overhead walkway from the P4 garage, open 7 days a week from 5:30 a.m. to 9:00 p.m.