The Healthcare Equity Consult Service (HECS) will support all patients and families who believe that their care may have been affected by bias, inequities, or perceived discrimination of any kind. A member of the consult team will meet with you and talk to you about your concerns. If needed, they will offer alternate solutions or recommendations.
The team will also connect with your clinical care team (doctors, nurses, therapists) to make changes. Click here to view a PDF about the Healthcare Equity Consult Service.
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Frequently Asked Questions:
As a patient or family member, you can request the HECS by informing a member of your clinical care team (i.e., nurse, physician assistant, medical student, doctor, social worker) that you want a “Healthcare Equity Consult” or paging the Heathcare Equity Consult service at 38571. If you want to keep your request confidential, please let the consult service know. For more information contact the Healthcare Equity Consult Service.
The HECS is available to all inpatients in the University Hospital, Frankel Cardiovascular Center, and Mott Children’s and Von Voigtlander Women’s Hospitals. The service can also be requested by anyone on the clinical care team, including doctors, nurses, learners, social workers, and spiritual care staff. Please review the FAQ for more information.
The consult service has specially trained social workers and spiritual care staff to meet with you and your family.
Kamau Ayubbi (he/him)
Staff Chaplain, Spiritual Care
Kamau’s areas of interest include adult and adolescent psychiatric spiritual care, Muslim patient spiritual care, and staff wellness. He also loves sharing principles and practices of peace and meditation for all ages.
Samantha Guyah, LMSW (she/her)
Healthcare Equity Consult Service Program Manager
Prianka Shakil-Brown, LMSW (she/her)
After your request is received, the Healthcare Equity Consult Service team member will notify your clinical care team that a referral was requested. A Healthcare Equity Consult Service member will meet with you, your family, and the clinical care team. If you asked for the referral to be confidential, then the consult service will not document the request or final recommendations in the medical record. Depending on the situation, the Healthcare Equity Consult Service will follow up with appropriate team members to offer options that better meet your needs.
After reviewing the case with the clinical care team and you and your family, the recommendations and action items will be documented in the medical record. If the person requesting the consult chooses not to provide their name, there will not be any documentation in the medical record.
There will be no penalties or retaliation for requesting a consult. The purpose of the consult service is to support you and your family. The Healthcare Equity Consult Service will work with the care team to identify the problem and offer solutions to meet your needs.