Compliments & Concerns

Provide Feedback

At University of Michigan Health our goal is to provide the best health care experience possible. If we fall short of your expectations, we want to know.

We Want & Need Your Feedback

You have the right to express any concerns you may have when the health care we provide fails to meet your expectations by contacting our Patient Relations team. These may include concerns about:

Our Services
Our Employees
Your Care
Sexual Misconduct, Discrimination or Harassment (see below)

We want and need your feedback, comments and questions so that we can improve for you and for future patients. After you speak with us, we will work to address your concerns or questions.

Contact Patient Relations

Our business hours are Monday-Friday, 8 am - 4 pm.

Please have the following information ready when you contact Patient Relations:

Patient's MRN or Date of Birth
Date the concern occurred
Name of the Department Involved
Names of the people involved
Concise explanation of the concern

Phone: 734-936-4330

Toll-Free: 877-285-7788

Concern Form (secure and confidential)

Submit a Compliment

If you would like to thank or recognize a U-M Health team member who has provided exceptional care to you or a loved one, you can fill out an appreciation form on our website.

Go to the Employee Recognition Form

To Report Sexual Misconduct, Discrimination or Harassment

Sexual assault, harassment, discrimination and all forms of sexual and gender-based misconduct have no place at Michigan Medicine. We are committed to preventing sexual and gender-based misconduct and offering support to those who have been harmed, whether patients, staff or faculty.

We continually strive to create an environment where everyone feels safe to report misconduct and is supported throughout the process. This includes regularly evaluating and updating our policies, procedures and resources.

Next Steps for Reporting Sexual Misconduct

To report sexual misconduct, discrimination or harassment you may:

Contact Patient Relations in any of the ways outlined in the blue "Contact Patient Relations" box above. Someone will be available to handle your concern even if you call after hours.
File a Report on the Reporting to the University page on the University of Michigan Sexual and Gender-Based Misconduct website. To do this, once you are there, select the "File a Report for Ann Arbor" button.

Whether you choose to contact Patient Relations or file a report, your concern will be taken seriously and someone will get back to you as soon as possible.

Review Process

What Our Review Process Includes

A discussion with you or your family representative so that we understand your concerns.
Contacting staff and/or leadership involved with your care.
Identification and sharing of opportunities for improvement and lessons learned.
Follow-up with you.

What to Expect for Resolution

Every effort will be made to resolve your concern or explain the care received.
Please allow at least 30 business days for us to perform a thorough review. We will contact you as soon as our review is completed.

Other Review Agencies

As a health care consumer, you have the right to contact the following agencies if you are not satisfied with the care you received from University of Michigan Health.

LARA – Michigan Department of Licensing and Regulatory Affairs
Bureau of Health Care Services
Health Facilities Division
PO Box 30664, Lansing, MI 48909
Phone: 800-882-6006 (toll free)

Commence Health Medicare Quality of Care Complaints
BFCC-QIO Program
P.O. Box 2687
Virginia Beach, VA 23450
Phone: 888-524-9900 (Region 5: OH, IN, IL, MI, MN, WI)

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610 (toll-free)