Patient Concerns

At Michigan Medicine our goal is to provide the best health care experience possible. If we fall short of your expectations, we want to know about it.

You have the right to express any concerns you may have. Patient Relations is the destination for patients and families when the health care provided fails to meet expectations.

We want and need your feedback, comments, and questions so that we can improve for you and for future patients. After you speak with us, we will work to address your concerns or questions.

Contact Patient Relations

Contact Patient Relations and Clinical Risk with concerns about:

  • Our Services
  • Our Employees
  • Your Care

Phone: (734) 936-4330
or toll-free at (877) 285-7788
Monday-Friday 8a.m. - 4p.m.

Walk-in: During the COVID-19 pandemic many Patient Relations staff are working remotely to help minimize the number of people in our hospitals and health centers. Please call our office to speak with a Patient Relations staff member directly or to schedule a future appointment at 734-936-4330, Monday through Friday, 8 a.m. to 4 p.m.

Online: Concern form (secure and confidential)

Download the Patient Relations Brochure

Please have the following information ready when you contact Patient Relations:

  • Patients MRN or Date of Birth
  • Date the concern occurred
  • Name of the Department Involved
  • Name of the people involved
  • Concise explanation of the concern

Review Process

What Our Review Process Includes:

  • A discussion with you or your family representative so that we understand your concerns.
  • Contacting staff and/or leadership involved with your care.
  • Identification and sharing of opportunities for improvement and lessons learned.
  • Follow up with you.

What to Expect for Resolution:

  • Every effort will be made to resolve your concern or explain the care received.
  • Please allow at least 30 business days for us to perform a thorough review. We will contact you as soon as our review is completed.

Other Review Agencies

As a health care consumer, you have the right to contact the following agencies if you are not satisfied with the care you received from Michigan Medicine.

LARA – Michigan Department of Licensing and Regulatory Affairs
Bureau of Health Care Services
Health Facilities Division
PO Box 30664, Lansing, MI 48909
800-882-6006 (toll free)

Livanta Medicare Quality of Care Complaints
BFCC-QIO Program
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105
Phone: 888-524-9900 [Region 5: OH, IN, IL, MI, MN, WI)

Other Resources for Questions or Concerns

Michigan Medicine Operator

Billing or Health Insurance
Call Patient Financial Services at (734)-615-0863

Requests for Medical Records
Call Medical Records at (734)-936-5490

Privacy/HIPAA Concerns
Call Compliance at (734)-615-4400

Financial Assistance Resources
Call the Guest Assistance Program at (734)-764-6893

Locating Lost Belongings
Call Security at (734)-936-7890

Hotel Accommodations
Call the Patient & Visitor Accommodations Program at (734)-936-0135

Mental Health Code Concerns
Call the Recipient Rights Office at (734)-936-4323

Share Compliments
Call the Making A Difference Department at (734)-936-8710

Patient/Visitor Guide Information