Visitor Information
Family members and visitors are an important part of the healing process. We welcome respiratory symptom-free visitors and family members at U-M Health, and ask that you note our important visitor guidelines to help us maintain a healing environment.
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Visitor Hours
Family members and visitors are welcome during the regular visitation hours of 9 am to 9 pm.
Exceptions to these hours are granted on a case-by-case basis by the patient's care team in collaboration with the patient and family or guardian.
Quiet Hours
Hospital quiet hours are 1 pm - 3 pm during the day and 9 pm - 5 am overnight in inpatient areas, depending on the facility.
24/7 Family Member Visitation
An adult family member is welcomed at the patient's bedside around the clock.
The number of family members per patient is dependent on the patient, family, or guardian's request, the patient's medical, emotional and psychological needs, the level of unit activity and available space.
To protect our patients and ensure our staff are able to safely provide high-quality care for our patients, special restrictions are in place in select patient care areas.
Adult emergency services: One family member/visitor
Children’s emergency services: Two family members/caregivers
Psychiatric emergency services: One visitor is allowed for pediatric patients who are under 18 years of age. One visitor is allowed for adult patients, only if the visitor is necessary for the safety or well-being of the patient. If the treatment area becomes too crowded or unsafe, all visitors (except those accompanying minor patients) will be asked to leave and wait elsewhere in the hospital. Visitors waiting elsewhere in the hospital can be given a pager so that they can be called back to the psychiatric emergency services area when needed.
Outpatient infusion: One family member/visitor, age 14 or older
Visitor Policy
- Family members and visitors are expected to treat patients, visitors and staff with respect. Violent, threatening and/or disruptive behaviors will not be tolerated.
- All visiting children must remain under the supervision of an adult (other than the patient and the healthcare team). During labor and delivery, this adult must be someone other than the delivering patient’s primary support person.
- Children are not generally permitted to spend the night unless there are special circumstances that would be in the best interests of the patient and/or child (e.g., end of life, trauma, special life events, etc.). This is a collaborative decision with the healthcare team and patient/family.
- To protect our patients, family members and visitors should not visit the hospital if they have symptoms of illness, such as fever, cough, sore throat, etc.
- Health screenings will be performed by staff at the security screening desks at our hospitals, and at check-in desks at our health centers.
- Badges will be provided at our children’s and women’s hospital security stations. Visitors and family members in the children’s and women’s hospitals are required to wear these badges at all times.
- All persons must wash their hands thoroughly or use an alcohol-based hand rub upon entering and exiting a patient room.
- Patients in semi-private rooms may require additional sensitivity to respect the privacy of the other patient, the patient's family members, and/or visitors.
Frequently Asked Questions
The hospital operator can help connect you to a patient. Please call 734-936-4000. Operators can also connect calls to all services and staff, and paging services.
Being in a semi-private room requires additional sensitivity to respect the privacy of the other patient, the roommate’s family members, and visitors. The following rules and expectations help to ensure the safety and privacy of all patients:
- We may ask your family members and/or visitors to leave the room when your roommate is about to receive care, or to allow a sensitive discussion to take place.
- We may ask your family members to use a different area to sleep, for example the lounge.
- We expect family members and visitors to be sensitive to the volume of their conversations and maintain a low level of noise.
- During the night time (between 9pm and 8 am), family members will need to silence their phones and pagers and have phone conversations in a different location so that sleep can be maximized.
- Family members and visitors should use the public restrooms rather than the bathroom located in your room.
In order to ensure the safety and health of all patients and our staff, people who show signs and symptoms of a communicable disease are not allowed to visit. We expect family members and visitors to treat patients, visitors and staff with respect, and preserve the privacy of our other patients and enter only your room.
Our Lodging office helps patients and families who are seeking care find overnight lodging during their time here.
For assistance in making reservations for any of the lodgings above, contact Michigan Medicine Lodging at 800-544-8684 or 734-936-0100, or complete our online reservation request form so we can get started finding the right place for you or your family.
For more details about lodging options, visit our Overnight Accommodations page.
