The Michigan Medicine welcomes the presence of loved ones. We know how important it is for your healing to have family and friends with you while in the hospital, and we know that informed family members lead to better outcomes for patients.
Locating/Calling an Inpatient
- The hospital operator can help connect you to a patient. Please call 734-936-4000. Operators can also connect calls to all UMHS services and staff, and paging services.
What are "visiting" hours?
- “Family” members are welcome at your bedside 24 hours/day.
- "Visitors," non-family adults and children under 18 are welcome between 9 a.m. to 9 p.m. Unlike family members, visitors may not be present during procedures, during rounds, or when care is being provided.
- The number of family members and visitors at any given time is dependent upon your medical needs and available space.
- At times we may ask your family members and/or visitors to leave your room in order to preserve the privacy of a roommate if you are in a semi-private room.
See the C.S. Mott Children's Hospital Visitor page for their guidelines
Who is considered "family" for the Family Presence and Visitation policy?
Family for purposes of visitation, is defined by the individual patient, parent(s)/legal guardian or personal representative(s) and is usually one or more individuals who play a significant role in a patient’s life. “Family" members may be related in any way—biologically, legally, or emotionally. Thus, a patient’s family member may include a person(s) who is not legally related to the individual. “Family” explicitly includes, but is not limited to, a spouse, a family member, a friend, a domestic partner/civil union partner/significant other, regardless of sexual orientation or gender identity and a pediatric patient’s parents, regardless of the gender of either parent. In pediatrics, particularly with infants and young children, family members are defined by the patient's parents/legal guardians. In the case of a patient who has been deemed incompetent, or is unable to speak for himself/herself and who has properly executed an Advance Directive, family is defined by the patient’s Patient Advocate.
Can I visit a patient if I have the flu?
For the safety of patients and staff, Michigan Medicine maintains a Healthy Visitor Policy, which urges those with a cold, cough or fever not to visit patients at our hospitals or accompany them to visits.
Flu-like symptoms – fever, along with a cough, sore throat, headache and/or body aches – can come on suddenly and last days. Even before an infected person has symptoms, he or she can spread the flu virus to others.
Anyone with flu-like symptoms – whether they are a patient or a visitor who absolutely needs to come – must wear a mask while they are at any Michigan Medicine facility. Masks are available at entrance desks.
In keeping with year-round policy, no children under the age of 12 will be allowed to visit any U-M hospital patient who has suspected or confirmed flu, or other conditions that cause staff to place them in a kind of protective status called “droplet precautions.”
Exceptions to these restrictions can be granted by the patient’s care team.
May children visit me?
Yes. Children may visit under the supervision of an adult other than the patient during regular visiting hours between 9 am to 9 pm. Older teens may visit without adult supervision. It may be difficult for children to see loved ones in a hospital setting. Our child life specialists can help make a plan to prepare your child for the visit, especially a visit to the ICU. Please let your nurse know if you would like help to prepare for a child’s visit at your bedside.
How can I ensure my family members participate in my care while I am in the hospital?
When you are admitted to the hospital, your nurse will ask you to complete and sign a form designating specific friends and family who may receive verbal information to help them participate in your care and help you make medical decisions. We will ask you to complete a new form for each hospital admission. The people you designate may be present at your bedside during procedures and when you speak with your medical providers, for example, during daily rounds by the care team.
What can I expect in a semi-private room?
Being in a semi-private room requires additional sensitivity to respect the privacy of the other patient, the roommate’s family members, and visitors. The following rules and expectations help to ensure the safety and privacy of all patients:
- We may ask your family members and/or visitors to leave the room when your roommate is about to receive care, or to allow a sensitive discussion to take place.
- We may ask your family members to use a different area to sleep, for example the lounge.
- We expect family members and visitors to be sensitive to the volume of their conversations and maintain a low level of noise.
- During the night time (between 9pm and 8 am), family members will need to silence their phones and pagers and have phone conversations in a different location so that sleep can be maximized.
- Family members and visitors should use the public restrooms rather than the bathroom located in your room.
What expectations do you have for family and visitors?
In order to ensure the safety and health of all patients and our staff, people who show signs and symptoms of a communicable disease are not allowed to visit. We expect family members and visitors to treat patients, visitors and staff with respect, and preserve the privacy of our other patients and enter only your room.
Accommodations beyond the Hospital
The Patient Visitor Accommodations service is available 24 hours/day to help you find a room in Ann Arbor at lower cost. At the request of participating hotels and motels, all questions and room requests must go through “Patient visitor Accommodations”. For more information visit www.med.umich.edu/hotels.
Please ask your nurse if you have additional Family Presence and Visitation questions or concerns. To share comments please send an email to UMHS Patient Family Centered Care - UMHS-PFCC@med.umich.edu. Phone: 734-764-1202