As a Patient, You Have the Right to:
Access to Respectful Care
- Receive necessary care regardless of your race, sex (including gender identity and gender expression), color, religion, creed, national origin or ancestry, age, marital status, sexual orientation, disability, special disabled veteran and Vietnam-era veteran status, and height or weight. Reasonable accommodation will also be provided to persons with disabilities, to disabled veterans, and to accommodate religious practices.
- Receive considerate and respectful care in a smoke-free environment
- Speak alone with anyone you wish while in the hospitals or health centers unless your health care provider determines it is not in your best medical interest.
- Choose who may visit with you during your inpatient stay, regardless of whether the visitor is a family member, a spouse, a domestic partner (including a same-sex domestic partner), or other type of visitor unless the visitor's presence compromises yours or others' rights, safety, or health. You have the right to withdraw such consent to visitation at any time. If the patient is a minor, it is the parents or legal guardians who have this right.
- Receive information about rules involving your care or conduct.
- Proper assessment and management of pain.
- Be free from restraint of any form or seclusion that is not medically necessary or as a means of coercion, discipline, convenience, or retaliation by staff.
- Be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.
- Speak or meet with clergy of your choice.
- Access protective and advocacy services.
- Request an Ethics Committee consultation for guidance on health care decision making by contacting the hospital paging operator at 734-936-4000 and asking for the Ethics Consultant on call for the Adult Ethics Committee or Pediatric Ethics Committee.
Involvement in Care Decisions
- Have a family member or other representative, and your own physician notified of your admission to the hospital.
- Information about your diagnosis, health status, condition, treatment, prognosis, and unanticipated outcomes of care.
- Know who is taking care of you and their professional titles.
- Education about safe use of medications, medical equipment, potential food-drug interactions and counseling on nutrition and modified diets.
- Be involved in the planning, completion and review of your plan of care, including pain management and your plan of care for after you leave Michigan Medicine
- Refuse treatment to the extent permitted by law. It is our responsibility to discuss with you the possible results of your refusal.
- Participate in health care decisions and have hospital staff provide you with information on advance directives and comply with your wishes in accordance with the law.
- Request treatment. However, your right to make decisions about health care does not mean you can demand treatment or services that are medically inappropriate or unnecessary.
- Information concerning research procedures proposed as part of your care. You have the right to refuse to participate in research without jeopardizing your access to continuing care.
Concerns about Billing
- Details about all items on your bill. Upon request, information concerning financial help will be given to you. If you have a question about billing or insurance, call 800-992-9475
Your Medical Records
- See your medical record at a time suitable for both you and the staff. Once discharged, you may request and obtain a copy of your medical record for a reasonable fee by calling the Release of Information Unit at 734-936-5490.
- Request changes to your protected health information (PHI). You have the right to ask that your information not be given out, by contacting the Release of Information Unit.
- Confidentiality, privacy and security of your records, both personal and medical. We may use or disclose PHI without your permission as described in our Notice of Privacy Practices, for example to coordinate your care or submit a claim to your insurance company.
- You have a variety of other rights related to your medical records that are explained in the Michigan Medicine Notice of Privacy Practices. You may obtain a copy of the Notice of Privacy Practices by contacting the Privacy Director at 866-990-0111.
Concerns About Care or Service
- Have health care information provided in a manner and form that you can understand.
- Receive care in a safe setting.
- Express any concerns you may have regarding your care or service. We encourage you to inform your health care team of any specific needs you have and to communicate concerns or compliments to the individuals or department involved.
- Speak up to identify uncomfortable situations, confusion about the care provided or to be provided, or issues where real or perceived safety concerns are identified. Legal guardians and visitors also have this right.
- File a formal written or verbal complaint with Patient Relations & Clinical Risk if your health care providers cannot promptly resolve your concerns. Patient Relations & Clinical Risk can be reached by calling 877- 285-7788, or writing to us at 300 North Ingalls Street, Room 8A06, Ann Arbor, MI 48109-5478.
- File a complaint with any of the following organizations regardless of whether your concern is resolved to your satisfaction by Michigan Medicine:
Michigan Department of Licensing and Regulatory Affairs (LARA)
Bureau of Community and Health Systems
P.O. Box 30664
Lansing, MI 48909
Medicare Quality of Care Complaints
[KEPRO Area 4 - Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin]
5201 W. Kennedy Blvd., Suite 900
Tampa, FL 33609
855-408-8557 (toll free)
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800- 994-6610 (toll-free)
As a Patient, You Are Responsible for:
- Following the rules involving patient care and conduct. These include Michigan Medicine visitation and no smoking policies.
- Providing a complete and accurate medical history. This history should include all prescribed and over-the-counter medications you are taking.
- Telling us about all treatments and interventions you are involved in.
- Following the suggestions and advice prescribed in a course of treatment by your health care providers. If your refusal of treatment prevents us from providing appropriate care according to ethical and professional standards, we may need to end our relationship with you after giving you reasonable notice.
- Leaving valuables at home and bringing only necessary items for the hospital stay. The hospital is not responsible for any lost or stolen valuables.
- Being considerate of the rights of other patients and Michigan Medicine personnel and property.
- Providing information about unexpected difficulties you may have involving your health care.
- Telling us if you clearly understand your plan of care and the things you are asked to do.
- Making appointments and for arriving on time. You must call in advance when you cannot keep a scheduled appointment.
- Meeting any financial obligations agreed to with the hospitals and health centers, including providing us with correct information about your sources of payment and ability to pay your bill.