Patient and Family Centered Care (PFCC)

Michigan Medicine strives for a patient-centered culture where patients and families are empowered to have a voice in the management and delivery of their care.

As patients and family members, you are at the center of your health care team. That nothing is done to you or for you without your involvement.  Where your concerns and questions are answered with respect and empathy.

Office of Patient Experience

As part of Michigan Medicine’s commitment to improve the experience of our patients and families, the Office of Patient Experience was formally established in December 2016 to leverage best practices and resources across the institution and increase the value we provide within the health system.

Learn more about patient and family centered care by visiting the Office of Patient Experience website.