Connected Care at Home is designed to engage and coach you in your care and prepare you to independently manage your health after you have completed the program.
We are currently offering this program through our diabetes and hypertension clinics. Enrollment in Connected Care at Home will be recommended to you by your care team if you are determined to be someone who can benefit from this program.
If you’ve been selected to enroll in this program it is because your doctor would like to track how well you’re doing while you are home. The advantage of this program is that it allows you to easily report your blood sugar or blood pressure without having to call the clinic with status updates, and your care team will be able to see how well you're doing over time.
What are Connected Care at Home automated chats?
Connected Care at Home automated chats are an easy way to stay in touch with your Care Team.
The automated chats let us check in with you by text or email to find out how you’re doing and be sure you have the support you need.
What will we chat about?
The automated chats will help us share information and ask questions to:
- Help you stay on track with your care
- Find out if you need help or are having any problems
- Support you with tips and resources in your self-care journey
How often will we chat?
We’ll start by reaching out to you weekly. After 1 month you will be given the option to change your communication settings to bi-weekly if desired. And if you’d like to check in between chats, you can do that too. You will maintain enrollment into the Connected Care at Home program for one year unless otherwise specified.
How long is the program?
For those invited into the program, you will receive automated chats for one year unless otherwise specified. At 1 year you will be asked if you want to continue the program, if so, you will be enrolled until you choose to unenroll.
Connected Care at Home Team
Your answers are sent securely back to your Care Team at University of Michigan Health. That way, we can reach out if you need it. Nurses will be monitoring your health and assist you should your health worsen. The Connected Care at Home Team works closely with your primary care doctor to ensure you remain healthy and happy in the comfort of your home.
It’s easy to get started! Once enrolled, you’ll receive a text message from us. Simply click the link to get started with your personalized chat.
Questions and Answers About Connected Care at Home
Once enrolled, you will need a web-enabled device, such as a smart phone, tablet, or laptop/desktop computer. You will not need to download an application or login to anything.
Once you start an automated chat, we’ll walk you through important, bite-sized information. We’ll also ask questions about how you’re doing. To answer, just click the blue buttons. We’ll review your answers to know if you need any extra help.
No. This is an automated, personalized chat. You’re not chatting with a person. All of your answers are sent back securely to your care team
Yes. Everything you share in your Connected Care at Home Chats is completely safe and secure. Only your care team will be able to see the information shared in your automated chats.
Yes. Just choose the answer you wish to change and you will be able to change your answer.
To change your settings and preferences, click the gear icon in the lower left of your screen.
Select “Notifications” to change your preferences (text or email) or update your contact information.
Contact your Primary Care Clinician to sign up.
Yes. If you were signed up by email, you can use the “Unsubscribe” link in the email.
If you were signed up by text, you can opt out in the chat itself by replying “Stop” to the text message. Or you can click the link to the digital conversation and click the gear icon in the lower left of your screen. Then click “Account” and move the slider from “On” to “Off.”
You've been selected to enroll in this program because your primary care team would like to monitor and help you manage your blood pressure or blood sugar until it is in a controlled state. The advantage of this program is that it allows you to easily report your blood pressure or blood sugar securely without having to call the clinic with status updates.
The automated chats let your care team check in with you by text or email to find out how you’re doing and be sure you have the support you need. Nurses will be monitoring your health and assist you should your health worsen. The Connected Care at Home Team works closely with your primary care doctor to ensure you remain healthy and happy in the comfort of your home.
Patients will not be charged to participate in Connected Care at Home at this time.
You can indicate in the chat that you need assistance.