MyUofMHealth Patient Portal FAQs
Visit the MyUofMHealth webpage for more information about the MyUofMHealth Patient Portal, including FAQs.
Who do I contact if I’m having trouble with MyUofMHealth Patient Portal account or the MyUofMHealth Patient Portal mobile app?
- Activate your MyUofMHealth patient portal account at www.myuofmhealth.org.
- On your smartphone or tablet, search “MyUofMHealth” in either the Apple iTunes Store or the Google Play Store.
- Tip 1: Look for a blue folder with a maize M.
- Tip 2: For Apple iPads, when searching for “MyUofMHealth,” make sure you are looking for iPhone apps and not iPad only.
- Sync your MyUofMHealth Patient Portal mobile app with your MyUofMHealth patient portal account.
If you have trouble downloading the MyUofMHealth Patient Portal mobile app, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872 during business hours, to speak with a patient portal representative.
I need access to a MyUofMHealth Patient Portal account for my child under age 18 or for an adult with diminished mental capacity (i.e. a proxy account), how can I set that up?
I am a child between 11 and 17 and I would like my own MyUofMHealth Patient Portal account, how can I set that up?
E-Visits are available for all active (having received care in the last 24 months) University of Michigan Health patients who are enrolled in the MyUofMHealth patient portal. Pediatric E-Visits must be submitted by a parent or guardian with proxy access. Learn more about proxy access at MyUofMHealth.
- Log in to your patient portal account at MyUofMhealth.org.
- Select the E-Visit option under the “Visits” tab.
- Answer a few short questions about your health.
- Receive a written response from a University of Michigan Health provider via your MyUofMHealth patient portal.
Urgent Care E-Visits are responded to the same day if your E-Visit is submitted before noon, except holidays. Specialty care E-Visits are responded to within 72 business hours.
Primary care E-Visits cost $37. Specialty care E-Visits cost $37-$119. E-Visits may be covered by your insurance.
- Advice on how to treat your common, non-urgent health condition at home
- Prescriptions (as needed)
- Recommendations to avoid public settings like work or school (as needed)
- Suggestions for medications that do not need to be prescribed (as needed)
Video Visit FAQs
A Video Visit is a scheduled appointment with your health care provider where you connect via the MyUofMHealth Patient Portal. You will be able to see, hear, and speak to your provider and they will be able to see, hear, and speak to you, similar to the experience you might get using Apple FaceTime or Skype calls.
Your visit will be just as thorough and personalized as a traditional clinic visit, but without a trip to one of our hospitals or health centers.
Standard Video Visits are scheduled in advance directly through a specific U-M Health clinic.
U-M Health patients also have access to Urgent Care Video Visits, which are self-scheduled, same-day Video Visits available for evaluation of COVID-19 and flu symptoms.
Many appointments for non-emergency care or care that doesn’t require an in-person physical exam can be done through a Video Visit. Ask your University of Michigan Health provider if the appointment can be done through a Video Visit.
Though Video Visits are covered by many insurance policies, there are still some insurance policies that will not cover Video Visits for patients at home. Ultimately, it is your responsibility to confirm your insurance coverage.
How to confirm coverage for your Video Visit:
To confirm coverage with your insurance company, you will need to ask if you are covered for a live, two–way audiovisual communication between the physician and patient when the patient is located at home. Please reiterate that you will be at home for the Video Visit.
The insurance company will also need to know how your provider will bill for the visit. Ask your clinic for the billing code and modifiers that will be used for your video visit.
If a Video Visit is NOT a covered benefit:
If your insurance does not offer Video Visits as a covered benefit, you will be eligible for a self-pay patient discount for the Video Visit. Call University of Michigan Health Patient Financial Services at 1-855-855-0863 once you receive your bill for the service. Medicare patients should automatically receive the discount and will not need to call Patient Financial Services for the discount.
If a Video Visit IS a covered benefit:
If you have coverage, then your plan will process Video Visits the same as a face-to-face visit and assign copay, coinsurance and/or deductible based on your plan benefits. Covered benefits are not eligible for the patient pay discount.
Video Visits offer a convenient opportunity to connect to your University of Michigan Health provider without having to travel to a hospital or health center. Video Visits are fully secure and offer the same high-quality care that you would expect from an in-person visit, without requiring you to leave your home or office.
- You and your provider won’t be in the same room, so it may feel different than an office visit.
- Your provider may not be able to pick up conditions that might be found during a complete physical exam.
- Your provider may decide you still need an office visit.
- Technical problems may interrupt or stop your visit before you are done.
- University of Michigan Health uses technology that complies with privacy and security laws and regulations.
- You should be in a private place when you have your Video Visit so that others near you cannot hear you.
- You should use a private network to connect to your Video Visit.
The length of Video Visit appointments varies based on your appointment type, but are often scheduled for the same period of time as an in-person visit. What happens during a Video Visit will vary, but the visit will be very similar to an in-person visit with the exception that the provider will not be able to do any exam requiring physical touch. You will have plenty of time for your provider to understand your needs and answer any questions you have.
Yes. An interpreter can be scheduled by the clinic when you schedule your Video Visit appointment. Patients will connect to the Video Visit through the MyUofMHealth Patient Portal prior to being connected to the interpreter.
Just like an in-person visit it may be that your doctor or health care provider is tied up with other patients and running behind schedule. We ask that you remain patient and in the virtual waiting room until your provider connects. If it appears that your provider is exceptionally late to the Video Visit, please contact the clinic number associated with your appointment and explain that you are trying to connect to a Video Visit and that your provider has not yet connected. We do ask that doctors and other health care providers offering Video Visits have a system in place to reach out to patients to let them know if a provider is running behind schedule.
A smartphone or tablet with the latest version of the MyUofMHealth mobile app and the Zoom Cloud meetings mobile app downloaded is recommended for your Video Visit. Do not use the browser on your smartphone or tablet. You can also use a computer or laptop with a microphone and camera and the Zoom app installed. Step by step instructions for participating in a Video Visit using either a mobile device or a computer are available here.
You do not need to be tech savvy to conduct a Video Visit. The technology has been designed so that anyone can use it. If you are having trouble, please ask for help! Many of our patients will ask family members to help them conduct the visit. Support staff is also available to assist you. If you need help with your MyUofMHealth mobile app, please call 734-615-0872 to speak with a patient portal representative.
- Have you installed Zoom to your device? If not, follow these instructions.
- Are you in a location with a strong wireless signal or cellular data signal? Some businesses even with a strong wireless signal may block outside apps. If possible, try to connect to another network or use cellular data.
- Do you have the most up-to-date version of the MyUofMHealth mobile app? Check for updates in the Apple App Store or Google Play Store.
- Are there multiple apps running in the background slowing the connection?
- Is your audio muted or, if you are using headphones, are they connected correctly?
If you continue to have problems, or if you get disconnected during your Video Visit, your doctor or health care provider may call you. You can call the clinic phone number listed on your appointment and explain that you are trying to connect with your provider for a Video Visit. It may be necessary to reschedule for another time.