Michigan Medicine Visitor Guidelines During COVID-19

Visitor policies updated on October 15, 2020.

For the safety of our patients, staff, and community, visitation is being severely limited during the the COVID-19 pandemic.

We understand how difficult visitation restrictions can be for our patients and their families. These important, temporary changes will help us minimize the number of people in our hospitals and health centers, and keep risk of infection low.

What to Expect When You Arrive

Screening: All Visitors will be screened upon arrival at any of our hospitals or health centers. We do not allow anyone to visit our patients who has symptoms of illness. Visitors must also check in at the Guest Services Desk at the entrance of each hospital or health center.

Masks: A mask or face covering is required to be worn by all patients and visitors on Michigan Medicine grounds, including in parking lots and while in our health care facilities. Masks are provided at each entrance if you do not have one. Please note that masks with valves are not allowed in our hospitals and clinics as they allow droplets to be released into the air around you. Learn other steps we are taking to keep our patients safe.

Visitor Restrictions by Patient Type

Pediatric Inpatients

Up to 2 adult primary caregivers can accompany neonatal and pediatric patients. For pediatric patients who have tested positive for COVID-19 or are being evaluated for COVID-19, only one adult primary caregiver may accompany the patient, and must remain in the patient’s room for the duration of the patient’s admission.

Adult Inpatients

One visitor per day, 16 years of age or older, can accompany each adult inpatient during visiting hours (9 a.m. – 9 p.m.).

Adult patients on our inpatient psychiatric unit may have one visitor upon patient request.

No visitors are allowed for adult patients who have tested positive for COVID-19 or are being evaluated for COVID-19.

Adult Developmentally Delayed Inpatients

Patients with developmental delays may have one visitor around the clock (where this one visitor provides safety and is key to the patient’s care).

Adult and Pediatric Inpatients at End of Life

Up to 6 designated visitors may visit a patient at end of life, up to 2 at a time. If the patient has tested positive or is being evaluated for COVID-19, only 2 designated visitors are allowed.

Adult and Pediatric Inpatients at Discharge

Up to 3 visitors who require home caregiver training may visit the hospital in anticipation of the patient being discharged, based on the recommendation of the patient’s care team.

For adult patients being discharged from the hospital, one visitor, 16 years of age or older, can accompany a patient on the day of discharge.

For pediatric patients being discharged from the hospital, 2 adult primary caregivers may accompany a patient on the day of discharge.

Labor and Delivery

Up to 2 support persons may accompany a patient on the labor and delivery or postpartum unit. If the patient has tested positive for or is being evaluated for COVID-19, only one support person is allowed and must remain in the patient’s room.

Outpatient Surgery and Procedures

One visitor is allowed to accompany each adult patient to a procedure or same-day surgery, unless an additional aide or assistant is required.

Two adult primary caregivers can accompany each pediatric patient to an outpatient procedure or surgery.

To support social distancing in our procedural waiting areas, visitors accompanying adult patients will be asked to wait in common waiting areas during the appointment or procedure.

In many cases, visitors are also able to wait outdoors or offsite during the procedure.

For patients that are admitted to the hospital after surgery, the visitor restrictions for pediatric inpatients or adult inpatients shown above would apply.

Outpatient Infusion

No visitors are allowed for adult outpatient infusion patients, unless considered medically necessary.  A visitor is considered medically necessary if the patient is unable to communicate or tend to urgent needs for themselves, or if the patient lives in a long term care facility.

One adult primary caregiver can accompany each pediatric patient to their infusion appointment.

Outpatient Clinics

One adult visitor can accompany each adult or pediatric patient to an appointment, unless an additional aide or assistant is required. If necessary due to child care or school closures, children or siblings may accompany a patient or parent to their appointment

To support social distancing in our clinic evaluation rooms, adult visitors accompanying adult patients may be asked to wait in common waiting areas during appointments or procedures.

Adult Emergency Services

One visitor or primary caregiver will be allowed per patient, but if the visitor is not medically necessary to the patient’s care, they may be asked to wait in a designated visitor waiting area until the patient is settled into a room. A visitor is considered medically necessary if the patient is unable to communicate urgent needs for themselves.

All other visitors will wait in the University Hospital waiting area until the patient is settled into a room. Once a visitor joins a patient in their room, they must remain with the patient.

No visitors are allowed for patients who have tested positive for or are being evaluated for COVID-19.

Children’s Emergency Services

Two adult primary caregivers can accompany each pediatric patient. Siblings and extended family are not permitted at this time. No visitors are allowed to wait in the emergency services waiting room or other locations in the hospital once the patient is taken back to a room.

Psychiatric Emergency Services

One visitor or primary caregiver will be allowed per adult patient, but only if the visitor is medically necessary to the patient’s ongoing care. If the visitor is not medically necessary to the patient’s ongoing care, visitors of adult patients will be asked to leave and return when the patient is being discharged. Visitors can wait in a designated visitor waiting area.
 
One adult care giver can accompany each pediatric patient. It is recommended that one caregiver be designated for the entire stay, if possible. Siblings and extended family are not permitted at this time.
 
No visitors are allowed for adult patients who have tested positive for or are being evaluated for COVID-19. For pediatric patients who have tested positive for or are being evaluated for COVID-19, one visitor is allowed.

More Information About Patients and Visitors

How can I reach a patient in the hospital?

What can I expect in a semi-private room?

Being in a semi-private room requires additional sensitivity to respect the privacy of the other patient, the roommate’s family members, and visitors. The following rules and expectations help to ensure the safety and privacy of all patients:

  • We may ask your family members and/or visitors to leave the room when your roommate is about to receive care, or to allow a sensitive discussion to take place.
  • We may ask your family members to use a different area to sleep, for example the lounge.  
  • We expect family members and visitors to be sensitive to the volume of their conversations and maintain a low level of noise.
  • During the night time (between 9pm and 8 am), family members will need to silence their phones and pagers and have phone conversations in a different location so that sleep can be maximized.
  • Family members and visitors should use the public restrooms rather than the bathroom located in your room.

What expectations do you have for family and visitors?

In order to ensure the safety and health of all patients and our staff, people who show signs and symptoms of a communicable disease are not allowed to visit. Please see our updated COVID-19 visitor policies at the top of the page. We expect family members and visitors to treat patients, visitors and staff with respect, and preserve the privacy of our other patients and enter only your room.

How can I find a place to stay overnight while I am visiting a loved one?

Patient Visitor Accommodations service is available 7 days a week, 7am-11pm., to help you find a room in Ann Arbor at lower cost. At the request of participating hotels and motels, all questions and room requests must go through “Patient Visitor Accommodations”. For more information visit www.med.umich.edu/hotels.