Michigan Medicine Visitor Guidelines During COVID-19

Updated March 27, 2020

To protect our patients, faculty and staff during the global COVID-19 pandemic, we will no longer allow visitors in our hospitals and health centers.
 
We will only make extremely limited exceptions to this rule. View a list of exceptions to the temporary visitor restrictions in our emergency departments and our hospitals and health centers (outpatient clinics). We will also be screening family and visitors for flu-like symptoms.
 
We understand these are unusual circumstances and that these actions may be challenging to our patients. However, our top priority is the safety of our patients and of our staff. We believe these efforts are necessary to reduce chances of infection spreading.

For ideas to connect with your loved one in the hospital when you are not able to visit in person, see our PDF: 
 

How can I reach a patient in the hospital?

The hospital operator can help connect you to a patient. Please call 734-936-4000. Operators can also connect calls to all Michigan Medicine services and staff, and paging services.

What can I expect in a semi-private room?

Being in a semi-private room requires additional sensitivity to respect the privacy of the other patient, the roommate’s family members, and visitors. The following rules and expectations help to ensure the safety and privacy of all patients:

  • We may ask your family members and/or visitors to leave the room when your roommate is about to receive care, or to allow a sensitive discussion to take place.
  • We may ask your family members to use a different area to sleep, for example the lounge.  
  • We expect family members and visitors to be sensitive to the volume of their conversations and maintain a low level of noise.
  • During the night time (between 9pm and 8 am), family members will need to silence their phones and pagers and have phone conversations in a different location so that sleep can be maximized.
  • Family members and visitors should use the public restrooms rather than the bathroom located in your room.

What expectations do you have for family and visitors?

In order to ensure the safety and health of all patients and our staff, people who show signs and symptoms of a communicable disease are not allowed to visit. Please see our updated COVID-19 visitor policies at the top of the page. We expect family members and visitors to treat patients, visitors and staff with respect, and preserve the privacy of our other patients and enter only your room.

How can I find a place to stay overnight while I am visiting a loved one?

The Patient Visitor Accommodations service is available 24 hours/day to help you find a room in Ann Arbor at lower cost. At the request of participating hotels and motels, all questions and room requests must go through “Patient Visitor Accommodations”. For more information visit www.med.umich.edu/hotels.