Updated May 4, 2022
Visitor guidelines have been updated and will go into effect Thursday, May 5 at 7 am.
See "Visitor Restrictions by Patient Type" below for specific details for each type of patient.
What to Expect When You Arrive
Plan Ahead for Valet and Parking Delays: Valet services on our main hospital campus in Ann Arbor are currently affected by the nationwide labor shortage. We know valet is an essential service for many of our patients, and are taking a number of steps to address the issues affecting this service. In the meantime, we encourage self-parking for patients and guests when possible. Please plan your arrival time to allow for possible delays. Learn more about parking at the main medical center.
Screening: All visitors will be screened upon arrival at any of our hospitals or health centers. We do not allow anyone to visit our patients who has symptoms of illness. Visitors must also check in at the Guest Services Desk at the entrance of each hospital or health center.
Masks: Medical masks will be provided at our hospital entrances for all patients and visitors. Masks are required for all patients and visitors while inside Michigan Medicine facilities and the courtyard of the main medical campus, regardless of vaccination status. Our health care teams do not provide exemptions to the mask requirements at our hospitals and health centers. Please note that scarves, bandanas and masks with valves are not allowed. Learn other steps we are taking to keep our patients safe.
Visitor Restrictions by Patient Type
Guidelines for Adult Patients with Disabilities: View or download the PDF "Visitor Policy Exemption: Guidelines for Supporting Adult Patients with Disabilities During the COIVD-19 Public Health Emergency".
Pediatric patients refer to those under 21 years of age or patients followed by a pediatric service.
Neonatal and pediatric patients are allowed up to 4 visitors. For pediatric patients who have tested positive for COVID-19 or are being evaluated for COVID-19, up to 2 visitors are allowed.
One visitor (age 16 or older) is allowed on the premises at a time between the hours of 9 am and 10 pm. Adult inpatients with COVID may receive one visitor age 16 or older per day, with no more than two visitors total per admission.
Adult patients with developmental delays or significant cognitive impairment will be allowed to have one visitor around the clock, if that visitor ensures the patient’s safety and is essential to the patient’s care.
Up to 6 designated visitors may visit a patient at end of life. If the patient has tested positive or is being evaluated for COVID-19, only 2 visitors are allowed for adults, and 4 visitors are allowed for pediatric patients. (Pediatric patients refer to those under 21 years of age or patients followed by a pediatric service.)
The patient’s care team makes the determination that a patient is considered at end of life if the patient has been transitioned to comfort care or is considered to be within hours or days of end of life.
Up to 2 visitors who require home caregiver training may visit the hospital in anticipation of the patient being discharged, based on the recommendation of the patient’s care team.
For pediatric patients being discharged from the hospital, up to 4 adult primary caregivers may accompany a patient on the day of discharge.
Up to 4 support persons may accompany a patient on the labor and delivery or postpartum unit. The support persons must wear masks at all times while in the hospital. If the patient has tested positive for or is being evaluated for COVID-19, up to 2 support persons are allowed.
One adult visitor (age 18 or older) is allowed to accompany each adult patient to a procedure or same-day surgery, unless an additional aide or assistant is required. No visitors are allowed for adult patients who have tested positive for COVID-19 or are being evaluated for COVID-19.
Two primary caregivers are allowed to accompany each pediatric patient (under 21 years of age) to a procedure or same-day surgery, unless an additional aide or assistant is required. Only one adult primary caregiver is allowed for pediatric patients who have tested positive for COVID-19 or are being evaluated for COVID-19, and the caregiver must remain in the patient's room.
To support social distancing in our procedural waiting areas, visitors accompanying adult patients will be asked to wait in common waiting areas during the appointment or procedure.
In many cases, visitors are also able to wait outdoors or offsite during the procedure.
For patients that are admitted to the hospital after surgery, the visitor restrictions for pediatric inpatients or adult inpatients shown above would apply.
One adult visitor per patient is allowed for adult outpatient infusion patients, unless considered medically necessary. A visitor is considered medically necessary if the patient is unable to communicate or tend to urgent needs for themselves, or if the patient lives in a long-term care facility.
Two adult primary caregivers can accompany each pediatric patient to their infusion appointment unless an additional aide or assistant is required.
One visitor (16 years old or older) can accompany each adult patient to an appointment, unless an additional aide or assistant is required due to cognitive or physical impairments. If necessary due to child care or school closures, children or siblings may accompany a patient or parent to their appointment.
Two parents/guardians or designees are allowed to accompany each pediatric patient (under 21 years of age) to an appointment, unless an additional aide or assistant is required. If necessary due to child care or school closures, siblings may accompany the primary caregiver to the appointment.
To support social distancing in our clinic evaluation rooms, adults who are not medically necessary to an adult patient may be asked to wait in common waiting areas during appointments or procedures.
One visitor per patient per visit is allowed. Due to continued waiting room capacity constraints, only medically necessary visitors will be allowed to wait with the patient in the emergency department waiting room if an exam room is not open upon completion of triage. All other visitors will be directed to the hospital’s main lobby to wait until the patient is in an exam room. Visitors who have tested positive for COVID-19 within the last 10 days or have COVID-19 symptoms are not allowed except for end of life care. For patients who are diagnosed with or being evaluated for COVID-19, one adult visitor is permitted. The visitor must remain masked in the patient room except for restroom or food breaks.
Two adult primary caregivers can accompany each pediatric patient. Siblings and extended family are not permitted at this time. No visitors are allowed to wait in the emergency services waiting room or other locations in the hospital once the patient is taken back to a room. For patients who are diagnosed with or being evaluated for COVID-19, 2 primary caregivers are permitted who must remain masked in the patient room except for restroom or food breaks.
No visitors are allowed for adult patients unless medically necessary.
One adult caregiver can accompany each pediatric patient. Siblings and extended family are not permitted at this time.
No visitors are allowed for adult patients who have tested positive for or are being evaluated for COVID-19. For pediatric patients who have tested positive for or are being evaluated for COVID-19, one visitor is allowed.
One visitor (16 years old or older) can accompany each adult patient to an appointment, unless an additional aide or assistant is required due to cognitive or physical impairments.
One parent/guardian may accompany each pediatric patient (under 21 years of age) unless an additional aide or assistant is required. While this is discouraged, siblings may accompany the primary caregiver to the appointment if necessary due to child care or school closures.
More Information About Patients and Visitors
How can I reach a patient in the hospital?
- For ways to connect with your loved one in the hospital when you are not able to visit in person, see Connecting remotely: options for visiting virtually with family and friends.
- The hospital operator can help connect you to a patient. Please call 734-936-4000. Operators can also connect calls to all Michigan Medicine services and staff, and paging services.
What can I expect in a semi-private room?
Being in a semi-private room requires additional sensitivity to respect the privacy of the other patient, the roommate’s family members, and visitors. The following rules and expectations help to ensure the safety and privacy of all patients:
- Family members and other visitors should visit the cafeteria to eat or drink. Masks should not be removed in patient rooms to eat or drink.
- We may ask your family members and/or visitors to leave the room when your roommate is about to receive care, or to allow a sensitive discussion to take place.
- We may ask your family members to use a different area to sleep, for example the lounge.
- We expect family members and visitors to be sensitive to the volume of their conversations and maintain a low level of noise.
- During the night time (between 9pm and 8 am), family members will need to silence their phones and pagers and have phone conversations in a different location so that sleep can be maximized.
- Family members and visitors should use the public restrooms rather than the bathroom located in your room.
What expectations do you have for family and visitors?
In order to ensure the safety and health of all patients and our staff, people who show signs and symptoms of a communicable disease are not allowed to visit. Please see our updated COVID-19 visitor policies at the top of the page. We expect family members and visitors to treat patients, visitors and staff with respect, and preserve the privacy of our other patients and enter only your room.
How can I find a place to stay overnight while I am visiting a loved one?
Michigan Medicine Lodging is available 7 days a week, 7am-11pm., to help you find a room in Ann Arbor at lower cost. At the request of participating hotels and motels, all questions and room requests must go through “Patient Visitor Accommodations”. For more information visit www.med.umich.edu/hotels.