Keeping Our Patients Safe During COVID-19

Safe Places, Trusted Care

Michigan Medicine has a long-standing commitment to the health care needs of our communities. Your safety is our highest priority. During this global COVID-19 pandemic, our commitment to giving you a safe, reliable place to receive care is even more important to us.

Reopening Our Clinics and Services

During the height of the pandemic in Michigan, some of our clinics temporarily paused services, or scaled back in-person appointments. Thanks to the efforts of Michigan residents to stay home, effectively controlling the spread of the virus, we are able to begin offering broader services to meet the needs of our communities, starting with patients whose care needs are most urgent.

Man in scrubs, surgical mask, and gloves wiping down the rainling the the hospital hallway
Two staff members disinfecting a clinic waiting room at the Kellogg Eye Center
Gloved hand wiping a light switch with a disinfecting wipe

How We’re Keeping Patients Safe During the COVID-19 Recovery

Guided by our internationally respected infection prevention experts and recommendations from the Centers for Disease Control and Prevention (CDC), we have taken a number of steps in addition to our standard rigorous infection control measures to ensure our facilities remain safe places for you to confidently receive care.

In-Person Appointments and Procedures

For some of our patients, safety means being seen in-person or scheduled for a procedure as quickly as possible. Our commitment to you is to provide the care you need, when you need it, as safely and conveniently as possible. Each patient’s individual circumstances will be evaluated by their provider to determine how soon that patient should return for in-person care or a scheduled procedure, or if their care needs could be handled through E-Visits or Video Visits. Learn more about how we can help you get the type of care you need.

Restricting Visitors

Our temporary visitor policy restricts visitors to reduce the number of people in our facilities and, therefore, the risk of exposure between patients, visitors and staff.  We understand this can be difficult and appreciate your understanding.

Masks and Hand Sanitizer

Masks for Staff:  All staff wear masks. The type of mask staff members wear is determined by the type of care they provide, to best ensure their safety and the safety of our patients.

Masks for Patients and Visitors: A mask or face covering is required to be worn by all patients and visitors on Michigan Medicine grounds, including in parking lots and while in our health care facilities. Masks are provided at each entrance if you do not have one.

Please note that masks with valves are not allowed in our hospitals and clinics as they allow droplets to be released into the air around you. Visit our Mask-Wearing to Prevent COVID-19 page for more about the why, who, and how of mask-wearing.

Hand Sanitizer: Hand sanitizer is available at each entrance and at numerous locations throughout each building. Everyone is asked to sanitize their hands when they enter the building. In addition, each member of our health care staff sanitizes their hands before and after each patient encounter.

Screening and Testing

  • Screening for COVID-19 Symptoms: We screen all patients and visitors for COVID-19 symptoms. You will be contacted by your clinic prior to an appointment to ask whether you are experiencing any symptoms. In addition, when you arrive for your appointment, you and anyone with you will also be asked about any cough, fever and other symptoms of respiratory virus infection that you or others in your household may be experiencing. Staff are also screened for COVID-19 symptoms each day.
  • COVID-19 Testing: We test all patients admitted to our hospitals for COVID-19, as well as any patient scheduled for surgery, regardless of whether or not they have symptoms. Patients are admitted to designated units based on their test results.

Cleaning, Reorganization and Check-In Options

  • Common Areas: Areas such as waiting rooms, lobbies and restrooms are cleaned often with special attention to frequently touched surfaces including doorknobs, armrests and handrails.
  • Exam Rooms: These are fully cleaned and disinfected between each patient.
  • Floor Markings and Furniture Rearrangement: We have made special arrangements to support social distancing. You may see markers on the floors to show where people should stand for check-in and check-out. We have rearranged furniture in some waiting areas to create more space between patients, and are scheduling appointments to ensure that fewer people are in our clinics at any given time.
  • Waiting Room Organization: Waiting rooms are organized to keep patients with respiratory symptoms separate from patients receiving other types of care. Special arrangements are made for patients being evaluated for COVID-19 or possible COVID-19 to arrive through a specific process and be immediately settled into a private exam room to reduce the chances of other patients being exposed to the virus.
  • E-Check-In: Many clinics are offering E-check-in to further limit your exposure to others, and some clinics are offering patients the option to wait outside or in their vehicle for their appointment to begin. You must have a free account with our patient portal, MyUofMHealth, to use E-check-in features.

Every Patient Safety Decision Guided by Experts

You can be confident that you will receive safe, high-quality, compassionate care from the extraordinary health care teams at any of our hospitals and health centers.

Michigan Medicine has been recognized year after year for overall patient safety and the highest quality standards.

Our safety precautions are guided by experts in the field of infectious diseases, infection prevention, public health and quality improvement.

These experts monitor the latest recommendations from state and national organizations, including the Michigan Department of Health and Human Services, U.S. Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO), and adapt our processes to meet best practices that limit exposure and prevent the spread of disease.

In many cases, the people designing ways to keep you safe in our hospitals and health centers are the same people advising state and national efforts to keep our country safe during the COVID-19 pandemic.  Our faculty and staff are leading a number of innovative research projects on COVID-19 treatment and recovery.

Every member of our teams are committed to keeping our patients, staff and community safe.

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