The UMHS PFCC Program was recently recognized as an exemplar hospital by the Institute of Patient and Family Centered Care due to its Family Presence and Visitation Policy.
Bedside Shift-to-Shift Nursing Report
The Joint Commission identified communication failures during shift reports as a leading cause of sentinel events in the United States. Many units at UMHS have adopted, or are working toward adopting, a bedside shift report policy.
Traditionally, nursing reports during shift change have taken place at a central nursing station or through voice-taping technology. This system can lead to reports that are incomplete or incorrect, and/or are beset by interruptions. Moving shift reports to the bedside:
- provides opportunities for patient and family involvement enabling patients to contribute information and correct inaccuracies,
- gives patients the chance to ask questions and learn first-hand about their plan of care which can smooth the transition from hospital to home,
- heightens transparency in care delivery,
- demonstrates to patients and families that the care providers work together as a team, and
- strengthens relationships between nurses.
The bedside report is one more way to improve patient-centeredness — treating patients and families with dignity and respect, sharing information, inviting involvement and pursuing collaboration. More so, bedside nursing reports provide the opportunity to improve patient safety.
Citation: The Bedside Shift Report: Engaging Patients and Families as Partners
Interdisciplinary teams do their rounds at the bedside, in partnership with parents and their families.
Rounding Model Graph
|Traditional Model vs. Patient and Family Centered Care Model|
|Expert Model||Partnership Model|
|Restrict Information||Share Information|
Creating Patient-Centered Outcomes
The UMHS Cardiac Rehab PFSAC helped facilitate a complete overhaul of the orientation process – including family being invited to orientation and classes, patients connecting with telemetry, and the addition of a PFCC presentation that deals with the social/psychological aspects of rehab. The committee changed the format of the orientation to be patient-centered, focusing on what a person entering cardiac rehab needs to know from the patient’s perspective, addressing fears and expectations, and sharing patient stories, versus the paperwork driven, staff-oriented way.
Evan Newport HOPE Award
The Evan Newport HOPE (“Helping Our Patients Everyday”) Award was developed by a PFCC Advisor and his son to recognize individuals - staff, faculty, and volunteers, and teams who demonstrate Patient & Family Centered Care principles in their everyday actions and create and sustain PFCC culture change in their respective departments/units. The HOPE Awards was presented in December of 2015. Please read more here.