Resource Consultation

The Guest Assistance Program (GAP) acts as the liaison between patients and the hundreds of government and community organizations available to them, identifying resources that meet patients' needs. Our social workers understand the challenges patients and their families deal with, know where to start, and can continue to assist along the way.

Services include:

  • Assessing needs and identifying resources
  • Providing contact information
  • Securing appropriate forms and reading material
  • Directing people to the proper organizations in their area or government organizations
  • Determining eligibility for assistance with a particular agency

Call the GAP today to get started at 800-888-9825.

Common Government & Community Agency Resources

Department of Human Services (DHS) is Michigan's public assistance, child, and family welfare agency. DHS directs the operations of public assistance and service programs, including Medicaid, through a network of more than 100 county department of human service offices around the state. 855-275-6424 or

MiBridges - Client Self-service Apply for State Emergency Relief energy-related services and/or the Food Assistance Program online. You can view your case information, upcoming appointments, or any proofs you must provide. 888-642-7434 or

Children's Special Health Care Services (CSHCS) is a program within the Michigan Department of Community Health that provides certain approved medical service coverage to some children and adults with special health care needs. Children must have a qualifying medical condition and be under 21 years of age. Persons 21 and older with cystic fibrosis or certain blood coagulating disorders may also qualify for services. 800-359-3722 or

Children with Special Needs Fund (CSN Fund) A one-of-a-kind program with a core mission to enhance the lives of children with disabilities and chronic health care needs.517-241-7420 or

Michigan Medicare/Medicaid Assistance Program (MMAP) is a free health benefit counseling service. The goal of MMAP is to assist clients in finding their way through the health benefits maze. MMAP accomplishes its mission through MMAP sites housed in regional Area Agencies on Aging, County Departments on Aging, Senior Services Agencies, Commissions on Aging, and other similar organizations located throughout Michigan. 800-803-7174 or

United Way 2-1-1 2-1-1 is an easy-to-remember telephone number that connects people with important community services and volunteer opportunities.  2-1-1 assists with things such as training, employment, food pantries, help for an aging parent, addiction prevention programs for their teenage children, affordable housing options, and support groups. 2-1-1 or

Lion's Club of Michigan Service Foundation works together with member Lions Clubs and other community service organizations to help financially disadvantaged people with the treatment of sight and hearing deficiencies. 517-887-6640 or

American Cancer Society is the nationwide, community-based, voluntary health organization dedicated to eliminating cancer as a major health problem by preventing cancer, saving lives, and diminishing suffering from cancer, through research, education, advocacy, and service. 800-227-2345 or

The American Cancer Society Road to Recovery Program provides transportation to and from treatment for people who have cancer who do not have a ride or are unable to drive themselves. 800-227-2345

NeedyMeds is a non-profit information resource devoted to helping people in need find assistance programs to help them afford their medications and costs related to health care.
Hope Medical Clinic provides free primary care for patients without insurance or the ability to pay for health care. 734-481-0111 or

Area Agency on Aging 1-B is the first place a senior, disabled adult, or family caregiver should turn to when looking for information on local services and resources in southeast Michigan to help a senior or person with disability remain living independently in their own home for as long as possible. 800-852-7795 or

Washtenaw County Housing Access Line Households experiencing housing instability or homelessness can call and receive an assessment of their needs and connections to available options and resources to assist. 734-961-1999

Ann Arbor Transportation Authority (AATA) A-Ride/Fare Deal Programs

  • A-Ride:  Shared ride service for individuals who cannot use fixed route service due to a disability. Individuals with an AATA ADA Eligibility Card can ride AATA fixed-route service for free, as well.
  • Fare Deal:  Allows individuals to ride fixed route service for a reduced fare. For low-income residents, senior citizens ages 60-64, and people with disabilities who have not qualified for an ADA Card.

734-973-6500 or

Contact Information

University Hospital, Room 2B203 (Near Gift Shop and Cashier's Office)
1500 East Medical Center Drive Ann Arbor, MI 48109-5718

Hours: Mon. - Fri., 9 a.m. - 5 p.m.
Phone: 734-764-6893
Toll-free: 800-888-9825