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Tops among patients: UMHS wins consumer honor

UMHS earns award from National Research Corporation

ANN ARBOR, Mich.Patients come from all over Michigan and the world to receive advanced care from the University of Michigan Health System. But UMHS is also tops in the books of people living closest to the U-M medical campus.   

For the 14th year in a row, consumers voted UMHS the best hospital in the Ann Arbor area, earning it the National Research Corporation’s 2012 Consumer Choice Award. What’s more, residents of Wayne County voted UMHS into a tie with Detroit-based Henry Ford Hospital for the Detroit area, for the third year in a row. It’s the sixth time overall that UMHS has received that recognition.

Consumers selected UMHS for having the best overall quality, best doctors, best nurses, and best image/reputation in its market.

"Whether a patient comes from 5, 50 or 500 miles away, all of us at U-M work hard to give the best care possible,” says Douglas L. Strong, M.B.A., chief executive officer, University of Michigan Hospitals and Health Centers. “We are honored to know that we are as important to our patients and their families as they are to us.”

For 16 years, National Research Corporation has annually presented Consumer Choice Awards to the most-preferred hospitals in more than 250 U.S. markets, reflecting the growing role consumer choice plays in the health care field.

Winners are determined by multiple quality and image ratings from consumers, which are collected in the national NRC Ticker study of more than 270,000 households. The study represents more than 450,000 consumers in the contiguous 48 states and the District of Columbia.

The winning facilities ranked highest in their regions, as defined by the U.S. Census Bureau, and were selected from among more than 3,200 hospitals named by consumers in a national survey.

To see the entire list of Consumer Choice winners for 2012:

To see data showing what UMHS patients think of the care they received, please visit the Patient Ratings section of our Quality & Safety website.


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