Improvement Examples

At the University of Michigan Health System, quality and safety are not programs. They are a way of life.

Here are just a few stories about how we have discovered - and addressed - quality and safety issues in our own health system.

We're proud to be a statewide and national leader in health care quality and safety.

Why employees should be excited about Service Excellence at UMHS

Service Excellence at UMHS"No matter what role you play in this very large and complex organization, service excellence applies to you," says Tony Denton, executive director of University Hospital and chief operating officer, U-M Hospitals and Health Centers.

Denton believes every employee at UMHS should watch "Creating the Ideal Patient Care Experience at the University of Michigan Health System." The award-winning video emphasizes the importance of providing high levels of service and compassion, anticipating needs and solving problems with an exceptional commitment to teamwork.

U-M C.S. Mott Children's Hospital part of national project to reduce hospital-acquired infections
Mott among hospitals that saved 365 lives, prevented about 3,000 central line infections and avoided more than $100 million in wasteful healthcare expenditures.

The University of Michigan C.S. Mott Children's Hospital is among 80 hospitals taking part in a national effort to eradicate catheter-associated blood stream infections among hospitalized pediatric patients.

The effort by member hospitals of the National Association of Children's Hospitals and Related Institutions (NACHRI), has so far led to 365 saved lives, the prevention of 3,000 central line infections and more than $100 million saved. Read full story >>

U-M Hospitals win award for being among nation's safest
UMHHC among 65 institutions named Leapfrog Top Hospital

The University of Michigan hospitals are among the safest and most effective hospitals in the country, according to a national ranking from the Leapfrog Group, a respected independent healthcare quality rating organization.

The U-M Hospitals and Health Centers is among 65 institutions named 2010 Leapfrog Top Hospitals, based on a rating system that provides a detailed assessment of a hospital's safety and quality. The top hospitals list includes university and other teaching hospitals, children's hospitals and community hospitals in rural, suburban and urban settings. U-M is one of four Michigan hospitals on the list.