Emergency Department

With 79,000 visits in a year, the Emergency Department is one of the busiest departments in the University of Michigan Health System. In order to meet this growing demand, the Emergency Department is expanding its facilities. The expansion began in late 2010 and is scheduled to be completed in summer 2012. Our partnership with Press Ganey Associates allows us to measure patient satisfaction and compare our performance with other emergency departments. In most measures, our performance is similar to other Emergency Departments that participated in the survey. Projects like the Medical Admissions Project help the UMHS Emergency Department deliver care more efficiently and reduce wait times.

Overall Rating of Care
Higher Value = Better Performance

Details

Why is This Measure Important?

This measure helps us gauge patients' experiences when they receive care in the Emergency Department. This score is influenced by many factors, including wait time, nurse communication and pain management.

How is UMHS Performing?

In September 2015,, patients on average rated the care they received at the Emergency Department at 84.1 out of 100 points. Their performance has not changed much over the past four years. These numbers are similar to the latest 50th percentile scores from the comparison group.

UMHS and Comparison Group Source: Press Ganey surveys.

Likelihood to Recommend
Higher Value = Better Performance

Details

Why is This Measure Important?

If patients have a positive experience, they are more likely to recommend us to their friends and family. We believe this is an important measure to gauge how satisfied patients are as they receive care at the University of Michigan Health System.

How is UMHS Performing?

Our performance has been similar to our comparison group in the past two years. In September 2015,, patients gave UMHS a score of 83 on average for their likelihood to recommend.

UMHS and Comparison Group Source: Press Ganey surveys.

Key
Measure Higher Values Equal Better Performance UMHS
(12 Month Average Scores
from Hospital Data)
Comparison Group
(Surveyed Hospitals in
Press Ganey Reports)
How We
Compare
How well would you rate the care received from nurses? 87.5 87 Same
How well would you rate the care received from physicians? 86.5 85.6 Better
How well was your pain controlled? 77.6 78 Better
How well were you informed about delays? 69.7 72.5 Lower
How satisfied were you with the waiting time before going to the treatment area? 78.5 78.6 Better
How satisfied were you with the waiting time before seeing a physician? 72.5 75.4 Lower