Help Line FAQs

No Matter Your Questions, We’re Here With Answers

The University of Michigan Guest Assistance Program Help Line is available to our patients from 9 a.m.-5 p.m., Monday-Friday to provide answers for all non-medical questions.

Call us at 1-800-888-9825 to get the information you need. Our friendly and highly trained social workers can answer questions on a variety of topics.

While we are often able to answer your questions immediately, sometimes we need to track down information. If we are not able to answer a question during the initial call, we strive to get back to you with an answer either same day or next day.

Frequently Asked Help Line Questions

Q. I’m having trouble finding transportation to my appointment. Does UMHS offer a transportation service?

A. UMHS does not provide a transportation service, however the Guest Assistance Program (GAP) can assist you by evaluating all available resources and often providing the coordination of those services to get you to your appointment at UMHS.

Q. I can’t afford my prescription costs or copays. What should I do?

A. The GAP will help to evaluate your insurance coverage and prescription needs and seek out resources that can assist with those costs. We will provide coordination with your medical team to ensure insurance coverage is considered when determining medication needs. We will also provide coordination with our UMHS and outside pharmacies as needed to allow you to retrieve your needed medications.

Q. I’m coming from out of town for a UMHS appointment, procedure or admission. Can I be assisted with lodging and meals during my visit?

A. The UMHS Patient & Visitor Accommodations Program (800-544-8684) can assist you with coordinating lodging at local hotels for a discounted rate. If lodging or meals related to appointments is causing a financial burden, the GAP maybe be able to assist you using a variety of creative solutions and resources to allow you to still attend your medical appointments, procedure or admission.

Q. The cost of medical appointments and treatments is causing a serious financial burden. I’m falling behind on household or medical bills. Can UMHS assist me with these costs?

A. UMHS Patient Financial Counselors (877-326-9155) can assist you in making payment plans and determining solutions for your UMHS medical bills. The GAP will also assist you in connecting to resources in your community or national and government organizations that may be able to provide financial assistance related to household needs or medical condition/diagnosis.

Q. Do I have a social worker at my UMHS clinic or inpatient unit? How do I contact them and what can they help me with?

A. All UMHS patients have social work services available to them. Social workers focus on those personal and often non-medical issues that may accompany health and illness at any time. UMHS social workers provide an array of services that include:

  • Counseling
  • Guidance with care needs
  • Assistance coping with illness/treatment
  • Patient/family education
  • Advocacy
  • Crisis Intervention
  • End of life care/support
  • Emergency financial needs

As a program of the Department of Social Work, the Guest Assistance Program will link patients and families to the appropriate social worker. Please call the GAP to request social work services.
 

Contact Information
University Hospital, Room 2B203 (Near Gift Shop and Cashier's Office)
1500 East Medical Center Drive Ann Arbor, MI 48109-5718

Hours: Mon. - Fri., 9 a.m. - 5 p.m.
Phone: 734-764-6893
Toll-free: 800-888-9825