Patients and their families often experience a wide variety of issues and concerns when they are dealing with a health care situation. The Guest Assistance Program (GAP) was created to alleviate many of those issues by assisting with non-medical needs for both adult and pediatric patients. Our dedicated social workers problem-solve, research community resources, and assist with the coordination of various needs that arise during medical treatment.
Our centralized program is unique, with a dedicated team all working in a single location with all of our resources compiled in one place, within the Department of Social Work. We focus solely on barriers to care – things that would keep patients from maintaining treatment or appointments that would impact their health.
We provide assistance in a variety of areas:
- Emergency financial assistance
- Parking and transportation
- Costs for medications, supplies and equipment
- Discharge planning and resources at home
- Notary services
- Community Resources
- Lodging and meals
- Government agencies and other agencies
- Wigs and other head coverings
Social Work Services
All patients have social work services available to them. Social workers focus on those personal and often non-medical issues that may accompany health and illness at any time. Our social workers provide an array of services that include:
- Guidance with care needs
- Assistance coping with illness/treatment
- Patient/family education
- Crisis Intervention
- End of life care/support
- Emergency financial needs
As a program of the Department of Social Work, the Guest Assistance Program will also link patients and families to the appropriate social worker. Please call the GAP to request social work services.
University Hospital, Room 2B203 (Near Gift Shop and Cashier's Office)
1500 East Medical Center Drive Ann Arbor, MI 48109-5718
Hours: Mon. - Fri., 9 a.m. - 5 p.m.